Tech BA

2 weeks ago

Montreal, Quebec, Canada eTeam Inc Full time

CAD60-70/Hour.

Minimum 8–12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain


• Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps


• Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders


• Facilitating the review and approval of requirements from all stakeholders


• Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.


• Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft)/ API's(REST, ODATA Web API's) /SSIS packages.


• Experience in data migration– data analysis, data mappings, data harmonization using OOB and third party tools, preferable expereince in Azure Data Factory.


• Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process


• Experience in data analysis and validation with CRM dynamics configuration rules


• Exposure in Workflows Plugins Form Customization and CRM Administration


• Writing user stories conducting grooming sessions and story walkthroughs


• Giving demo to the Product Owner and other stakeholders for final sign off


• Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows


• Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.


• Work closely with the team to define the backlog and the sequence of implementation of the backlog


• Impacts analysis of change requests on the existing business flows


• Help the POs decide the fitment of those change requests into existing business flows without additional development effort


• Participate in sprint planning, review backlog refinement, and story grooming


• Contribute to the transfer of functional requirements to development and test teams


• Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions


• Perform system integration or user acceptance testing


• Conduct application-level testing to certify the features

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