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Contact Centre Agent

3 months ago

Mississauga, Ontario, Canada CAC DH CorporationSociete DH Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 1 year to less than 2 years
- or equivalent experience

Work setting:

  • Business sector
  • Financial management/services
  • Onsite customer service

Tasks:

  • Act as spokesperson for an organization
  • Answer written and oral inquiries
  • Develop, implement and evaluate communication strategies and programs
  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information

Supervision:

  • 1 to 2 people

Computer and technology knowledge:

  • Internet
  • MS Outlook
  • MS Windows

Type of experience:

  • Call centre

Area of specialization:

  • Collections

Security and safety:

  • Basic security clearance
  • Credit check
  • Criminal record check
  • Driver's validity licence check

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Work under pressure

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Quick learner

Screening questions:

  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Workplace information:

  • Remote work available

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits:

  • Bonus
  • Group insurance benefits
  • Registered Education Savings Plan (RESP)
  • Registered Retirement Savings Plan (RRSP)

Long term benefits:

  • Longterm care insurance
  • Maternity and parental benefits

Other benefits:

  • Deferred Profit Sharing Plan (DPSP)
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Wellness program