Regional Coordinator, Janitorial

2 weeks ago

Calgary, Alberta, Canada CBRE Full time
Posted- 14-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Calgary - Alberta - Canada, Edmonton - Alberta - Canada- Client Interaction- Monitor weekly NPS survey results, vendor quality assurance inspec?ons and technician
- site audits.

  • Prepare weekly summary reports for review with market leaders and janitorial service
- providers

  • Conduct regular site audits, with third. party vendors for bottom performing stores and
- monitor vendor PIP's

  • Coordinate and communicate periodic work schedules with market leaders and store
- managers

  • Act as single point of contact for CBRE technicians and operations managers
  • Support all aspects of the Janitorial program and support Regional Operations Managers
- & Technicians at a regional level.

  • Conduct regular meetings with supplier partners and CBRE team members to identify
- and review corrective action plans to address service level deficiencies

  • Provide janitorial training and support to Regional Operations Managers and Technicians
- to help identified current or potential issues

  • Manage all janitorial WO's and monthly KPI performance
  • Coordinate the rollout of seasonal and enhanced cleaning programs and communicate
- scheduling with store managers and market leaders

  • Manage daily utilization of autonomous scrubbers (Avidbots) and work with supplier
- partners to increase utilization

  • Review vendor invoices uploaded in ServiceChannel for accuracy
  • Audit vendor sign in sheets to ensure vendors are fully staffed
  • Stay current on new equipment and technology to ensure vendors are using best in class
- equipment and providing cost effective services
  • QUALIFICATIONS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future
  • EDUCATION and EXPERIENCE
  • High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.
  • CERTIFICATES and/or LICENSES
  • Facility Management certification preferred. Driver's license may be required.
  • COMMUNICATION SKILLS
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
  • FINANCIAL KNOWLEDGE
  • Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
  • REASONING ABILITY
  • Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
  • OTHER SKILLS and/or ABILITIES
  • Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet.
  • Ability to use work order system.
  • Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.
  • SCOPE OF RESPONSIBILITY
  • Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause shortterm impact to department.
  • CBRE GWS
  • CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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