Production Coordinator

2 weeks ago


London, Ontario, Canada BELFOR CANADA INC. Full time

Position Overview

Job Duties

  • Facilitate the customer's ongoing satisfaction through ensuring excellence in service, good relationship building skills and highly effective communication skills
  • Provide thorough quality control for all upcoming, inprogress and past projects
  • Support production scheduling as required; be aware of inprogress and upcoming scopes of work in reference to scheduling in order to properly assist to the Production Manager
  • Track and monitor the progress of all projects; maintain uptodate notes
  • Ensure open and positive lines of communication with subcontractors, clients, construction material retailers etc. as required
  • Maintain a positive, empathetic and professional attitude with customers, clients, subcontractors and insurance adjusters
  • Respond promptly to all customer/client inquiries; acknowledging and resolving customer complaints
  • Be familiar with and be able to provide knowledgeable reference to
    Belfor services
  • Keep accurate records of customer's interactions, comments and complaints
  • Audit and provide feedback on the efficiency of
    Belfor customer service processes and protocols; implement change where required
  • Ensure all project documentation is current, accurate and uploaded into internal and external systems
  • Ensure invoicing is completed accurately in line with customer/client protocols
  • Support outstanding receivables
  • Assist with the successful full cycle of assigned projects; from initiation to completion
  • Support the liaison between the customer and Project Manager to ensure project success
  • Work under time constraints to meet specific timelines
  • Ensure attention to detail and keen attention to safeguarding other people's property and information
  • Participate in and demonstrate an understanding of safety principles and practices; follow all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
  • Comply with all
    Belfor policies and procedures, as well as legislative requirements
  • Proactively communicate job site conditions and concerns that may affect or are affecting completion of the job to the appropriate person
  • Attend all
    Belfor sponsored training courses

Qualifications

  • 10 +years' experience in a customer service oriented role
  • 5+ years' experience in restoration, insurance and/or construction coordination
  • Highly skilled in customer service principles and practices
  • Advanced skills with Xactimate and/or XactAnalysis
  • Manage sensitive information appropriately and maintain confidentiality
  • Strong aptitude to work within deadlines
  • Highly organized with attention to details
  • Eligible to operate a motor vehicle per
    Belfor's vehicle policy
  • Ability to work within a team or independently as needed
  • Strong written and verbal communication skills
  • Proven ability to multitask in a fast paced environment
  • Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
  • Willing to work evenings, on call and weekends when requested
  • Periodic travel may be required
  • Criminal Record Check required

Physical Demands

  • Frequent lifting from 540 lbs, unassisted (from 3565% of the time)
  • Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
  • Access and mobility in tight spaces
  • Sustained periods of standing, sitting, walking, bending, and kneeling


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