Coordinator - Product Support

1 week ago

London, Ontario, Canada Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.

Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world.

Visit the company's new website at:


It's not just about your careeror your job title it's about who you are and the impact you are going to make on the world.

Do you want to go into uncharted waters do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


Business Overview:


Bach-Simpson has provided custom electronic systems since 1946, and is a leading supplier of Event Data Recorders and other custom control systems for the railway market.

Our involvement in FRA/IEEE standards groups led to the first IEEE compliant Crash Hardened Event Recorder.

Bach-Simpson also provides Automated Bench Test Equipment, providing electromechanical test sets for various railway onboard systems for up to a Level 3 "component" troubleshooting.

The Wabtec Railway Electronics group has provided over 40,000 Event Recorders world-wide.

Job Overview:


Reporting to the BTE Product Manager, this position is responsible for providing on a project specific basis, design, commissioning and technical support of Transit and Locomotive electrical, instrumentation, and automation systems of varying size and complexity.

Specifically, the Coordinator (Product Support) will be working on but not limited to the following.

Essential Responsibilities:

  • Set up and coordination of work plans and delivery timelines, drafting Project Management Plans, Communications Planning, and other project start up documentation.
  • Coordination and facilitation of project meetings which includes interfacing with various teams (internal and external) to provide updates, drafting meeting agendas and minutes, and active management of project risks, actions, decisions and issues tracking tools.
  • Provides support to business development teams in preparation and development of various proposal materials to meet tight timelines.
  • Perform all aspects of organizational work.
  • Support the Project Team in ensuring the systems meet all associated design criteria and specifications per the proposal and the contract.
  • Track contract terms and conditions to completion
  • Track and organize project tasks, deliverables and letters
  • Track and organize project milestone payments
  • Track and organize project metrics
  • Participate in project scheduling activities
  • Communicate with customers on project progress
  • Participate in process improvements and implementations
  • Support the expansion of CMMI processes into Engineering.

Basic Qualifications:

  • Bachelors of Engineering, with experience in project management.
  • Must have 23 years of engineering and/or customer service experience.
  • Able to Travel to customer site for design review meetings (1025%).

Desired Characteristics:

  • Ability to review, analyze and delivery as per customer contracts is a must.
  • Ability to remain effective despite frequent shifts between planned and unplanned activities
  • Ability to effectively interact with peers, internal stakeholders, vendors and service providers.
  • Effective twoway communication skills, including verbal as well as written forms.
  • Excellent organizational skills
  • Proficient Microsoft Office 365 (including MS Project)
  • Ability to work well under pressure
  • Attention to detail, striving for 100% accuracy in finished documentation
  • Adaptable to change, learns quickly and independent.

Eligibility Requirements:

  • Legal authorization to work in Canada is required.
  • Must be willing to travel to customer site as required x% or less.
  • Relocation eligibility
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veter

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