Manager, Operational Analytics

1 week ago


Edmonton, Alberta, Canada CWB Financial Group Full time
At

CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors

We do this by:

  • Putting people first and building relationships with intention
  • Seeking out and embracing new ideas
  • Believing that how we do things is as important as what we do
Roles Specifications

Location:
Edmonton

Term Role : 12 Months

Everyday flexibility. Hybrid work environments. Collaborative connections.

CWB Bank

Put a new _spin _on your banking career

Our core focus is to become the best full-service bank for business owners in Canada.

How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions.

And we do all this with an unrivalled sense of urgency that our clients love about us.

The opportunity

The Manager, Operations Analytics role plays a critical part in driving, developing, and managing the operations analytics practice.

This includes the creation of insights and predictive analytics to empower decision makers at all levels (including Centralized Operations Group, Banking Centres, region, senior leaders, and executive) and to deliver on key strategic objectives.

What you'll be doing

Operations Content Management

  • Lead our operations content management refresh initiative and develop our new content management platform for operating procedures in Microsoft SharePoint Online.
  • Establish a content management framework to ensure our operational content can be created, published, and maintained in a sustainable manner.
  • Develop technical standards within SharePoint Online to ensure consistent creation, storage, and publishing of operations content.
  • Liaise with various stakeholder groups (Knowledge Specialists, Product Management, Operations, Learning & Development, etc.) for input and feedback on the requirements and design of the new platform.
  • Lead the planning, scheduling, and transition of operations content from our existing platform to the new platform.
  • Lead the deployment of the new operations content management platform to the Business.
Analytics

  • Build an Operations Analytics practice/function, in collaboration with other Analytics teams within
    CWB.
  • Have ownership and accountability of the design and development of analytical tools to create insights that empower decision makers at all levels within
    CWB.
  • Drive system enhancements (ServiceNow, T24) for better reporting mechanisms and process improvements within Operations to reduce risks and improve controls.
  • Collaborate with key stakeholders, including IT partners and other Data Science teams, within
    CWB to design and develop process automation, orchestration, and analytics platforms.
  • Provide analytics training to team members to advance the team's analytics competency.
Who we're looking for & what you've done

Professional Knowledge

  • Bachelor's degree in computer sciences, business, mathematics, or a related field
  • Minimum 7 years of experience, preferably in operations within banking and regulatory compliance
  • Minimum of 5 years of data analytics experience
  • Advanced skills with MS Office suite of products; specifically, SharePoint Online, Excel, Power Automate, and PowerBI.
  • Coding skills in VBA, SQL, and DAX
  • R and Python skills
  • Experience in database and/or reporting environments incorporating Microsoft SQL Server technology.
  • Experience with ServiceNow and other automation or analytics platforms
  • Knowledge of Six Sigma Methodology
  • Yellow Belt
Professional Competencies

  • Strong leader with demonstrated skills in effective feedback, coaching and delegation
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
  • Clientfocused with strong working knowledge of banking policies, procedures, laws, rules, regulations, and compliance requirements.
  • Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture.
  • Demonstrated ability to engage in and drive multiple initiatives simultaneously with mínimal supervision and exercise appropriate judgement as to when issues need to be escalated.
  • Creative problem solving and conflict resolution skills, with the ability to diffuse challenging situations and find common ground.
  • Decisive, with the ability to prioritize and align resources to achieve objectives.
  • Ability to perform tasks of a complex nature in defined time frames.
  • Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.


Proudly recognized by Great Place to Work in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate CulturesTM Hall of Fame.


  • Wellness matters_.

We offer an award-winning benefits package that includes:

  • H


  • Edmonton, Alberta, Canada The Canadian Brewhouse Full time

    The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we've grown to 45 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), 41 Plantlife Cannabis dispensaries, 5 Ribeye Butcher Shops, and will...


  • Edmonton, Alberta, Canada CWB Financial Group Full time

    AtCWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as...


  • Edmonton, Alberta, Canada College of Physicians & Surgeons of Alberta Full time

    As the_Program Manager, Prescribing, Analytics & TPP Alberta_, you are responsible for all activities related to the Prescribing, Analytics & TPP programs within the Analytics, Innovation & Research department.MAJOR RESPONSIBILITIES- Physician Prescribing Practices (PPP):Manage the overall day to day operations and strategic direction of the program....


  • Edmonton, Alberta, Canada Gilead Sciences, Inc. Full time

    Quality Control Chemist, Analytical Operations - Rotating Schedule Quality Control Chemist, Analytical Operations - Rotating Schedule Canada - Alberta - Edmonton Process/Product Development & Operations Regular Job DescriptionAt Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral...


  • Edmonton, Alberta, Canada Gilead Sciences, Inc. Full time

    For Current Gilead Employees and Contractors:Please log onto your Internal Career Site to apply for this job.At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to...


  • Edmonton, Alberta, Canada Gilead Sciences, Inc. Full time

    For Current Gilead Employees and Contractors:Please log onto your Internal Career Site to apply for this job.At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to...


  • Edmonton, Alberta, Canada Gilead Alberta ULC Full time

    Description Senior Research Associate I, Analytical Operations Gilead Sciences in Edmonton, Alberta, Canada is seeking a knowledgeable and motivated professional capable of working effectively in a multi-disciplinary team environment. The successful candidate will assume a full-time employment role in the capacity of Senior Research Associate I,...


  • Edmonton, Alberta, Canada City Of Edmonton Full time

    Job Description - Analytics Specialist Job Description Analytics Specialist Job Number Job Number : 49909 Community and Recreation Facilities is a dynamic Branch that is responsible for the development, management, animation and preservation of over 50 popular recreation facilities including pools, arenas, golf courses, and a collection of attractions...

  • Operations Manager

    1 week ago


    Edmonton, Alberta, Canada Recruitment Partners inc. Full time

    Operations Manager and Finance DirectorOur client is searching for an Operations Manager and Finance Director to join their team. This role will involve analyzing financial and operational data and leveraging CRM analytics to ensure the company flourishes. A successful candidate will play a pivotal role in guiding the company's growth through strategic...

  • Operations Manager

    1 week ago


    Edmonton, Alberta, Canada Recruitment Partners Full time

    Posted On: Jun 5, 2024Operations Manager and Finance Director Our client is searching for an Operations Manager and Finance Director to join their team. This role will involve analyzing financial and operational data and leveraging CRM analytics to ensure the company flourishes. A successful candidate will play a pivotal role in guiding the company's growth...


  • Edmonton, Alberta, Canada InSync Full time

    We are looking for aData Analytics Specialist for a16-month contract position with possible extensions inAlberta.Must be legally entitled to work in Canada.Remote and office work available.Role DescriptionThis Enterprise Resource Planning (ERP)Transformation Project is about reimagining the way our organization facilitates our core finance, supply chain, and...


  • Edmonton, Alberta, Canada Alberta Innovates Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Alberta Innovates (AI) is seeking a Director, Data and Analytics to leverage modern data practices and technologies to transform how Alberta Innovates and its subsidiaries' view, manage, and use data for reporting and intelligence. This hands-on role will lead...


  • Edmonton, Alberta, Canada City of Edmonton Full time

    Job Number:49448**Are you passionate about data analytics, performance measurement and management, and drawing insights from data to support business outcomes? Bring your leadership expertise to the City of Edmonton as the Supervisor, Business Performance and Analytics.Aligned with Department, Branch and Section plans, as well as Enterprise Performance...


  • Edmonton, Alberta, Canada Capital Power Full time

    Posting End Date: April 25, 2024A little about Capital PowerCapital Power (TSX:CPX) is powering change by changing power. This north star guides our ambitions, focus, and actions as we transform our energy system to power a net zero future. We're a growth-oriented North American energy transition company headquartered in Edmonton, Alberta. We deliver...

  • Operations Manager

    1 week ago


    Edmonton, Alberta, Canada GardaWorld Full time

    Watch your career take flight at GardaWorldWe are currently hiring anOperations Manager, to oversee and manage screening operations for theEdmonton International Airport, providing direction, guidance and support to ensure operational effectiveness.GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority...


  • Edmonton, Alberta, Canada beBee Professionals Full time

    Job Title: Legal Operations ManagerLocation: Edmonton, ABCompany: beBee ProfessionalsJob Description:beBee Professionals is seeking an experienced Legal Operations Manager to join our team in Edmonton, AB. The successful candidate will be responsible for managing the day-to-day operations of the legal department, including overseeing the legal team, managing...


  • Edmonton, Alberta, Canada David Aplin Recruiting Full time

    To Apply for this Job Click HereAre you seeking a career opportunity within a rapidly expanding organization? Our client is a dynamic retail organization that is privately owned and headquartered in Edmonton with top-line sales revenue in the billions primed for substantial growth in the coming years. Over the past couple of years, our client has undergone...


  • Edmonton, Alberta, Canada David Aplin Recruiting Full time

    Are you seeking a career opportunity within a rapidly expanding organization? Our client is a dynamic retail organization that is privately owned and headquartered in Edmonton with top-line sales revenue in the billions primed for substantial growth in the coming years. Over the past couple of years, our client has undergone remarkable expansion, nearly...


  • Edmonton, Alberta, Canada Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Edmonton, Alberta, Canada Groupe Touchette Inc. Full time

    Job purpose - Region PrairiesReporting to the National Operations Director, the Regional Operations Manager for Prairies Provinces guides the supervisors and warehouse managers of his/her region in their activities. He/she puts in place strategies and procedure in order to optimise efficiency and productivity in the distribution centers under his/her...