Order Processor/administrative Assistant

1 week ago


Concord, Ontario, Canada Backyard Lifestyles Limited Full time

Order Processor is responsible for:

  • Performing order entry in Dynamics (inventory management software) and all communication and planning with the customer as well as internal teams (warehouse, inventory) regarding the order
  • Maintaining up to date records for customers in Dynamics
  • Regularly communicating with customers regarding inventory levels, pricing, promotions and product information
  • Creating shipping paperwork for outbound deliveries
  • Generating batch reports for orders
  • Providing pre and post sales support to customers; manage inquiries, solve issues/discrepancies, manage returns
  • Relying on readily available assistance from team members and supervisors to resolve issues as they relate to order processing and the delivery of such services
  • Consistently increasing knowledge and awareness of products and services offered and sharing that knowledge with customers
  • Proactively identify potential customer issues and provide a resolution or escalate them within the team for resolution
  • Providing input into the development of order processing practices and procedures in order to run the department more efficiently and cost effectively
  • Maintaining filing system
  • Other data entry duties as required

Qualifications:

  • Knowledge of Microsoft Dynamics 365 Business Central an asset
  • Proficient with Microsoft Outlook, Excel, PowerPoint, and Word
  • Able to work independently, as well as with the team
  • Ability to communicate in English effectively both verbally and in writing
  • Must have excellent organizational skills with the ability to meet deadlines
  • Must be accurate and detail oriented

Job Types:
Full-time, Permanent

Salary:
From $38,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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