Application Support Engineer

1 week ago

Old Toronto, Ontario, Canada Bond Brand Loyalty Inc. Full time

Toronto/Remote/Hybrid
25 King Street West
Toronto, ON M5L 2A1, CAN

Description

At Bond we design creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in some amazing directions, and as an Application Support Engineer, you'll have your hands on the wheel as we drive the future of loyalty.

So, take a moment to ask yourself this: Do you love solving complex problems? Are you looking for an opportunity to utilize your investigative and problem-solving skills in a fast-paced environment? Yes? Good. This could be a great opportunity for you. And us

A typical day in this role might include:

  • Work independently or in a team (depending on the challenge) but always supported by your manager and colleagues in a fast-paced environment.
  • Provide level 2 and level 3 support to existing business solutions.
  • Investigate/troubleshoot technical issues and suggest improvements to the applications.
  • Investigate requests and transactions utilizing Azure tools such as (but not limited to) application insights, telemetry, and log analytics.
  • Provide mentoring and support to junior staff members.
  • Assist in automating and identifying gaps in application monitoring processes.
  • Work as "one team" with Digital Development, Infrastructure, Client Services, and other teams
  • Adhere to internal technical standards and policies designed to achieve high levels of quality and security for all operations.
  • Perform necessary on-call duties on a rotation schedule.

Do these statements describe you?

  • Experience diagnosing, isolating, and debugging software problems in multi-tier Web and Windows-based applications
  • Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages.
  • Ability to change gears and jump on the next priority item.
  • Ability to identify application problems resulting from infrastructure issues in a Windows Server environment, including problems relating to IIS, Load Balancing, certificates, and connectivity.
  • Must have 1-3 years of experience supporting cloud-based applications in Azure.
  • Comfortable troubleshooting, system vitals, and business metrics in log analytics.
  • Excellent analytical, problem-solving, and troubleshooting skills
  • Familiarity with contributing to incident reports
  • Ability to communicate effectively with clients
  • Proven ability and success in managing multiple activities of varying complexity while under tight time constraints.
  • Proven ability and success in working and collaborating in large multi-disciplinary teams.
  • Post-secondary education in Computer Science or equivalent

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client's biggest business challenges.

At Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.

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