Current jobs related to Technical Support Engineer - Old Toronto, Ontario - Hour Consulting
-
Technical Sales Engineer
3 days ago
Toronto, Ontario, Canada Modern Technical Staffing Inc. Full timeTechnical Sales EngineerModern Technical Staffing Inc. is seeking a highly skilled Technical Sales Engineer to join their team. As a Technical Sales Engineer, you will be responsible for preparing RF system designs for customer applications, developing and providing product training and technical support to customers, and establishing strong relationships...
-
Technical Sales Engineer
3 days ago
Toronto, Ontario, Canada Modern Technical Staffing Inc. Full timeTechnical Sales EngineerModern Technical Staffing Inc. is seeking a highly skilled Technical Sales Engineer to join their team. As a Technical Sales Engineer, you will be responsible for preparing RF system designs for customer applications, developing and providing product training and technical support to customers, and establishing strong relationships...
-
Technical Support Engineer Toronto
2 days ago
Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full timeJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Security Compass. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical support to...
-
Technical Support Engineer Toronto
1 day ago
Old Toronto, Ontario, Canada Tbwa ChiatDay Inc Full timeJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Security Compass. As a Technical Support Engineer, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical support to...
-
Technical Support Software Engineer
1 month ago
Old Toronto, Ontario, Canada Rewind Full timeTechnical Support Software EngineerPosition Type: Full-timeAbout RewindRewind specializes in safeguarding essential data that drives businesses across various sectors. Our primary focus is on cloud data backup solutions for applications such as Jira, GitHub, Confluence, and Shopify. We are proud to be supported by notable investors and recognized as one of...
-
Technical Support Engineer
2 weeks ago
Toronto, Ontario, Canada Marler & Associates Search Full timeJob Summary:Marler & Associates Search is seeking a highly skilled Technical Support Engineer to join our team as a Presales Security Expert. As a key member of our sales organization, you will work closely with a Major Account Manager in a defined territory to support the sales team in all technical matters related to pre-sales, sales calls, and...
-
Technical Support Engineer
2 weeks ago
Toronto, Ontario, Canada Marler & Associates Search Full timeJob Summary:Marler & Associates Search is seeking a highly skilled Technical Support Engineer to join our team as a Presales Security Expert. As a key member of our sales organization, you will work closely with a Major Account Manager in a defined territory to support the sales team in all technical matters related to pre-sales, sales calls, and...
-
Technical Product Lead
1 month ago
Old Toronto, Ontario, Canada Technical Concept GmbH Full timeTechnical Concept GmbH is seeking a Technical Product Manager to enhance their Self-Service Data & Analytics division. This position focuses on managing self-service data functionalities, collaborating with both technical and business units, and ensuring alignment with essential business goals. The ideal candidate will significantly contribute to improving...
-
Technical Product Strategist
1 month ago
Old Toronto, Ontario, Canada Technical Concept GmbH Full timeTechnical Concept GmbH is seeking a Technical Product Manager to become a vital part of their Self-Service Data & Analytics division. This position focuses on managing self-service data functionalities, working closely with both technical and business teams, and ensuring alignment with essential business goals. The ideal candidate will significantly...
-
Technical Support Engineer
2 weeks ago
Toronto, Ontario, Canada Security Compass Full timeTechnical Support Engineer We are seeking a highly skilled Technical Support Engineer to join our team at Security Compass. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively. About Security Compass Security Compass is a leading...
-
Cloud Support Engineer
2 weeks ago
Old Toronto, Ontario, Canada Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to drive innovation and excellence.Key ResponsibilitiesCustomer SupportYou will be...
-
Cloud Support Engineer
2 weeks ago
Old Toronto, Ontario, Canada Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in cloud technologies to drive innovation and excellence.Key ResponsibilitiesCustomer SupportYou will be...
-
Principal Technical Support Engineer
3 hours ago
Toronto, Ontario, Canada Seismic Full timeJob Title: Principal Technical Support EngineerSeismic is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support Engineering organization, you will be responsible for providing technical expertise and support to our customers, driving long-term technical and structural improvements across our...
-
Principal Technical Support Engineer
4 hours ago
Toronto, Ontario, Canada Seismic Full timeJob Title: Principal Technical Support EngineerSeismic is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support Engineering organization, you will be responsible for providing technical expertise and support to our customers, driving long-term technical and structural improvements across our...
-
Software Engineer
7 days ago
Old Toronto, Ontario, Canada ACV Full timeAbout ACVACV is a technology company that has revolutionized the automotive industry by creating a digital marketplace for buying and selling cars online. We are committed to innovation and user-designed solutions that provide transparency and comprehensive insights for sourcing, selling, and managing used vehicles.Our TeamAt ACV, we prioritize the Health,...
-
Software Engineer
7 days ago
Old Toronto, Ontario, Canada ACV Full timeAbout ACVACV is a technology company that has revolutionized the automotive industry by creating a digital marketplace for buying and selling cars online. We are committed to innovation and user-designed solutions that provide transparency and comprehensive insights for sourcing, selling, and managing used vehicles.Our TeamAt ACV, we prioritize the Health,...
-
Senior Technical Product Manager
1 month ago
Old Toronto, Ontario, Canada Technical Concept GmbH Full timeTechnical Concept GmbH is seeking a Senior Technical Product Manager to be part of their Data & Analytics division. This position is pivotal in managing self-service data functionalities, working closely with both technical and business teams to ensure alignment with critical business goals. The ideal candidate will significantly contribute to enhancing...
-
Technical Support Engineer
5 days ago
Toronto, Ontario, Canada Security Compass Full timeWe are seeking a Technical Support Engineer to join our team at Security Compass. This role involves providing technical support to customers with our SaaS product offering and container-based environments. As a Technical Support Engineer, you will be responsible for: Providing in-depth technical support to customers with a deep understanding of our...
-
Cleantech Project Engineer
3 weeks ago
Old Toronto, Ontario, Canada Lydium Technical Services Ltd. Full timeAbout Lydium Technical Services Ltd.Lydium Technical Services Ltd. is a consulting engineering firm specializing in process and chemical engineering for startup companies and their investors. We work closely with clients' technical and management teams to develop ideas from concept to pilot or demonstration plant. Our clients in Canada, the U.S., and Europe...
-
Cleantech Project Engineer
2 weeks ago
Old Toronto, Ontario, Canada Lydium Technical Services Ltd. Full timeAbout Lydium Technical Services Ltd.Lydium Technical Services Ltd. is a consulting engineering firm specializing in process and chemical engineering for startup companies and their investors. We work closely with clients' technical and management teams to develop ideas from concept to pilot or demonstration plant. Our clients in Canada, the U.S., and Europe...
Technical Support Engineer
3 months ago
Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a global, enterprise SaaS company with 7M+ students in 25 countries actively using their platform. They are working with higher education institutions internationally across North America, Europe and the UK. They have a diverse and world class team and are looking for a Technical Support Engineer tous join their Customer Experience team.
Technical Support Engineers focus on
- Manage and drive resolution of tickets with various priorities to meet SLAs
- Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help their customers
- Take ownership of customer issues, including initial troubleshooting, identification of root cause, and issue escalation
- Identify the root cause of issues to drive a fix by collaborating with the engineering team
- Timely follow up on the status of tickets with all stakeholders (internal and external)
- Communicate with various stakeholders including product, engineering, and customer success teams as required
- Identify and escalate priority issues that need immediate attention
- Engage in regular product training sessions and contribute to the overall team's success
- Involve in Zoom sessions/calls with internal and external stakeholders
- Identify opportunities for a customer to increase product adoption
- Represent the company for their customers, and advocate for their customers within the company
Qualifications
Individuals who are most successful in this role meet the following qualifications:
- At least 2 years of related technical work experience (ex: development, support, etc)
- Bachelor's or Master's Degree in Information Technology, Computer Engineering, or related field.
- Excellence in technical communications with both technical and non-technical stakeholders
- Ability to identify & prioritize customer issues while effectively handling multiple challenges
- Prior experience working in a customer support team for a SaaS business with web applications and native apps,
- Experience working with App Development teams (Apple Developer Account/ Google Play Console)
- Strong technical aptitude, including the ability to troubleshoot and debug complex issues
- Strong focus on customer satisfaction scores and excellent time management skills
- Experience with software support & troubleshooting issues over zoom sessions
- Experience working with platforms like Zendesk, Jira, Slack, and Notion
- Working knowledge of software such as Postman, SQL, Sentry, APIs
- Excellent communication skills, both written and verbal
- Demonstrated technical skills or ability to quickly learn technologies
You are an ideal candidate if
- Prior experience working in a customer support team for a SaaS business with web applications and native apps,
- You're able to empathize with customers in a genuine way that lets them know you care about their issues,
What will make you stand out
- Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
- Ability to learn new technologies quickly.
- Resolving customer's problems is your passion,
- You possess a strong sense of ownership to resolve issues on time
- Having Higher Education / Student Affairs experience
- You love talking to people and building relationships with your customers.
- You enjoy troubleshooting and love technical challenges
What they offer
- Remote-friendly work environment: Ability to work from anywhere in the EST
- Generous paid vacation time
- International environment with experienced colleagues who help you move forward
- Health Benefits including health, dental, life , disability insurance and travel coverage
This role is remote anywhere in North America
#J-18808-Ljbffr