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Customer Service Representative

3 months ago

Charlottetown, Prince Edward Island, Canada HUESTIS INSURANCE GROUP Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 35 hours per week
  • Education: College/CEGEP
  • Experience: Will train
- or equivalent experience

Work setting:

  • Business sector
  • Insurance company

Tasks:

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Maintain records and statistics

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Outlook
  • MS Word

Area of specialization:

  • Customs services

Security and safety:

  • Basic security clearance
  • Bondable

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Tight deadlines
  • Work under pressure

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Health benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits:

  • Bonus

Long term benefits:

  • Group insurance benefits
  • Life insurance
  • Maternity and parental benefits
  • Registered Retirement Savings Plan (RRSP)

Other benefits:

  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities