Customer Service Representative

1 month ago

Charlottetown, Prince Edward Island, Canada Advantage Communications Full time

Career Opportunity

A Bilingual Customer Service Representative at Advantage Communications receives inbound phone calls from users in both French and English to help them troubleshoot and resolve issues with their products and services. We provide paid training and consistent coaching to ensure success.

Key Responsibilities

  • Deliver exceptional customer service by providing accurate and timely solutions to customer inquiries.
  • Build trust with customers through open and interactive communication.
  • Meet and exceed set goals by providing prompt resolutions to customer inquiries.
  • Accurately document and update records in required systems.
  • Field billing inquiries and assist with activating new service provisions.

Requirements

  • Fully bilingual in French and English.
  • High school diploma or equivalent.
  • Excellent communication and presentation skills.
  • Prior technical service or call center experience is preferred.

Benefits

  • Paid time off.
  • Medical, dental, and vision benefits.
  • Career growth opportunities.

Compensation

  • $17.00 to $20.00 per hour.

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