Team Lead, UX Digital Design

1 week ago

Toronto, Ontario, Canada Porter Airlines Inc. Full time

Job Summary:
Porter Airlines is looking for a Lead, UX Digital Design to join our growing Digital Team.

In this position you will work closely with UX/UI Designers, UX Researchers, Business Analysts,Technical Leads, QA Leads and Project Managers to execute end-to-end design solutions for web and mobile.

You will be responsible for creativity, quality and delivery of design from concept through implementation.

This position reports directly to the Director, Digital CX Solutions and oversees UX/UI designers.


If you thrive in a fast-paced environment and are interested in the opportunity to own the end-to-end design of engaging, enjoyable experiences that delight our airline travellers we'd love to talk.

We are building a world-class design practice and would like you to be a part of it.

Who you are

  • You are passionate about design and about people.
  • You lead by example, inspire collaboration and foster a safe and inclusive work environment for all.
  • You are organized and analytical and possess a strong business acumen.
  • You love solving problems and thrive under pressure.
  • You are a strategic communicator who tells compelling stories backed by data and qualitative research evidence.
  • You are a lifetime learner who seeks learning opportunities and stays current in industry trends, incorporates them into design concepts and shares this knowledge with others.
  • You go beyond what is asked and constantly challenge yourself.

Duties & Responsibilities:

  • Lead and manage design projects from concept through implementation.
  • Set the stage and keep the path clear for open communication between designers and the development team, stakeholders and peers.
  • Collaborate with digital team members on establishing and maintaining effective processes, which include supporting the digital team members to do their best work.
  • Provide day to day support and leadership to 35 designers.
  • Delegate and coordinate tasks and oversee the activities of the digital team.
  • Provide thoughtful feedback, guidance, support, and encouragement to members of the digital team.
  • Work independently, but know when to raise issues or seek help from managers and others.
  • Present and articulate design decisions to audiences across the organization in a compelling way.
  • Work broadly with product owners, solutions delivery team and technology to break down the business needs into digital solutions that leverage best practices and delight Porter customers.
  • Actively participate in daily scrum, release planning and backlog refinement meetings.
  • Manage scope to ensure product quality and ontime delivery of work.
  • Responsible for ongoing backlog management in collaboration with Development and QA leads.
  • Collaborate broadly with product owners, solutions delivery team and removing blockers that stand in the way of delivering projects on time.
  • Exhibit flexibility in work with others.
  • Analyze and improve design and delivery processes across teams.
  • Communicate professionally and purposefully with stakeholders across the organization to continuously improve UX adoption, support, and understanding.
  • Participate in recruiting and hiring of UX/UI designers.
  • Act as a resource for best practice information on the design trends, internal processes and handoff, design system information and new technologies.
  • Promote a culture of innovation and teamwork.
  • Actively participates in Porter's Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company's Safety Policy.

Behavioural Competencies:

Concern for Safety:
Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others

Teamwork:

Working collaboratively with others to achieve organizational goals

Passenger/Customer Service:

Providing service excellence to internal and/or external customers (passengers)

Initiative:

Dealing with situations and issues proactively and persistently, seizing opportunities that arise

Results Focus:

Focusing efforts on achieving high quality results consistent with the organization's standards

Fostering Communication:

Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus

Exemplifying Integrity:

Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community

Inspiring Others:

Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers

People Leadership:

Assuming a leadership role in helping others achieve excellent results

Leading Change:

Recognizing the need for change, being open to new ideas and methods, and championing transformational cha

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