Learning Specialist

1 week ago

Vancouver, British Columbia, Canada United Services Group Full time

Tuesday, September 13, 2022

About Us

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Department Purpose/ Function

Learning and Development focus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.

Job Summary

Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D department.

Execution of United Services Group's Vision, Mission, Values and Strategic plans

Learning & Development

Facilitate Training

  • Facilitate the onboarding program across Canada for employees and partners.
  • Facilitate in-person and virtual workshops for continued skill development for our employees and partners.
  • Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D to support new product testing and new pilot project testing.
  • Facilitate in-person client presentation for new products and services.
  • Deliver customized, practice-specific technical training to our employees and partners all across Canada.
  • Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning
Design & develop
  • Develop learning resources which can include reference guides, videos, eLearning and digital media assets
  • Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D Protocols
  • Develop and update existing learning resources (reference guides, eLearnings, videos, leader's guide, PowerPoint presentations) as needed
  • Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis
  • Deliver individual and group training covering technical and operational aspects for all company initiatives
  • Develop training programs for internal and external teams to match company objectives
  • Create training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshops
  • Select or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorials
  • Evaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
  • Create training needs analysis and provide advice on training for system change and upgrades
  • Develop and implement strategies and tools in collaboration with Change Management to enable

Administration:

  • Work with various departments training schedule for onboarding, workshops and in field training.
  • Maintaining and developing training courses, learning plans, training reports on the LMS software.
  • Assist in data integrity assessment for training data on Salesforce.
  • Involved in strategic projects as required by management
  • Social media support
  • Support IT and other departments to develop KPIs for all departments
  • Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps). Responsible for asset management.

Additional Responsibilities:

  • Perform all daily functions in alignment with company mission, vision, and values
  • Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

Job Requirements and Expectation

  • 50% travel within the designated territory or outside the province you live
  • Ability to deal with high level of stress and solve problems as they arise.
  • Ability to work flexible shifts on a rotation basis or some evenings.
  • Organizational and planning skills
  • Critical thinking and problem-solving skills
  • Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.)
  • Advanced Use of Microsoft Suite (Excel/Word/PPT)
  • Communication skills- (Specifically listening, negotiating, crucial conversations, business writing)
  • Process compliance
  • Information gathering and analytical skills
  • Facilitation of a Collaborative environment
  • Demonstration of good business acumen and decision-making ability
  • Managing confidentiality of all information
  • Attention to detail and accuracy
  • Flexibility and adaptability to a changing environment

Education/Experience

  • Post-secondary degree in business administration or related field
  • Minimum of 5 years' relevant experience
  • 5 years' experience in a progressive management role
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