Learning Support Specialist

3 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Learning Support Specialist - Business Services & Strategic Compliance (DBL)Requisition ID: 41602

Organization
Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
Reporting directly to the Staff Development Manager in the Development, Buildings and Licensing (DBL) department, the incumbent is responsible for the development and implementation of staff and customer training initiatives, to support business operations. The role will include curriculum development and course delivery for municipal technology systems and business processes. The work is performed under minimal supervision and requires the exercise of some independence of judgment and action in the technical and operational aspects of the work.

Specific Duties & ResponsibilitiesAssess, design, develop, implement and evaluate training methodologies and programs that support business and customer needs and City technology, as determined by the ManagerApply instructional design methodologies and adult learning principles to design custom blended technical learning solutions. Develops robust online content, including text, graphics, audio, video, animations, and simulations that adhere to quality and style guidelines and standardConsult with stakeholders and Subject Matter Experts (SME). Monitor training participant progress and make recommendations, where appropriate, to enhance training delivery if requiredConduct needs assessments to identify performance gaps, and recommend appropriate learning and non-learning solutionsConduct train-the-trainer sessions for project and business teams and transfer instructional design expertise and knowledge to other business usersConduct course audits and monitor assessment outcomes to ensure that courses continue to meet project and business goals. Ensure that existing content is updated as required.Develop post training support services.Provide end user support and post training services including one on one coaching sessions, site visits and liaise directly with department managers to ensure successful adoption of training and material.Update training materials, knowledge base articles, user documentation, websites and related reference informationResearch new training delivery methods, technology delivered options, and industry best practicesContribute to the planning and implementation of the department learning agenda to enhance the quality of training and knowledge managementWork with department managers to identify measures to evaluate training effectiveness and relevanceOther duties/responsibilities as assigned
Qualifications
Education and Experience:Post-secondary education (degree) in Adult Education, Instructional Design or Technology with related education courses3 or more years training design and delivery for a variety of user groups is an assetExperience working in the public sector or large complex organization on large programs is preferredTechnical experience, education, and certificates are an assetExperience designing and developing e-learning and blended training is an assetExperience using online system or software (e.g. SharePoint) for document management of training materials and resources is an assetExperience working with the Zoning and Development By-law and/or the Vancouver Building By-law is an asset
Knowledge Skills and Abilities:Demonstrated knowledge of instructional design and adult education concepts and principles.Demonstrated experience in delivering courses in group settings and on a one-to-one basis.Considerable knowledge of web-based and technical training aids and their applications in educational settings including Microsoft 365, SharePoint Online, Articulate, Captivate, and Snagit.Considerable knowledge of computer technologyAbility to work in a project based environment, react quickly to changes and meet deadlines. Demonstrated ability to work independently, collaborate with others, manage multiple concurrent assignments and work successfully in a fast-paced environmentExcellent skills in MS Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint OnlineStrong skills to establish and maintain effective working relationships and partnerships with the project team and business subject matter expertsStrong skills to design, develop, prepare and deliver training programs and knowledge management content. Excellent critical thinking skills.Excellent verbal and written communications skills and presentation skillsAbility to assist the business in adapting to changeAbility to analyze and anticipate implications of system changes on work processes and procedures and make recommendationsAbility to manage multiple priorities, large workloads and multi-task effectively
Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Development, Buildings & Licensing

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: July 2024

Salary Information: Pay Grade GR-024: $42.04 to $49.65 per hour

Application Close: June 14, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

Apply here

  • Learning and Development Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.ROLE PURPOSEThis position will play a pivotal role in enhancing the skills, knowledge, and abilities of our employees. You will design, implement, and evaluate learning and...

  • Learning Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada City of Vancouver Full time

    Learning Support Specialist - Business Services & Strategic Compliance (DBL) Requisition ID:41602 Organization Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver...

  • Learning & Development Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Eminence Organic Skin Care Full time

    Internally Titled: Customer Education SpecialistLocation: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional...

  • Training Specialist, Learning

    2 weeks ago

    Vancouver, British Columbia, Canada Forge Recruitment Full time

    Forge Recruitment is seeking an experienced Training and Desktop Applications Specialist to join an established multi-service law firm in Downtown Vancouver. As a Training and Desktop Applications Specialist, your key responsibilities will include facilitating in-class and web-based training sessions, managing new hire orientation, overseeing software...

  • Training Specialist, Learning

    2 weeks ago

    Vancouver, British Columbia, Canada BC Legal Management Association Full time $75,000 - $85,000

    Blake, Cassels & Graydon LLP (Blakes), one of Canada's largest and most successful law firms, has an immediate opening for a Training and Desktop Applications Specialist to join our team in the Vancouver office. Reporting to the HR Manager, the candidate will be responsible for the training of new hires, internal staff, articling students and lawyers. The...

  • Learning Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Saje Natural Wellness Full time

    Overview:For over 25 years we've been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life committed to wellness is greater than one focused on illness, and believe that reaching for...

  • Learning Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada United Services Group Full time

    Tuesday, September 13, 2022 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Department Purpose/ Function Learning and...

  • Learning And Development Specialist

    1 month ago

    Vancouver, British Columbia, British Columbia, Canada Eminence Organic Skin Care Full time

    Internally Titled: Customer Education SpecialistLocation: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional...

  • Learning And Development Specialist

    4 weeks ago

    Vancouver, British Columbia, British Columbia, Canada Eminence Organic Skin Care Full time

    Internally Titled: Customer Education SpecialistLocation: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional...

  • Learning & Development Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada O2E Brands Full time

    The Opportunity:1-800-GOT-JUNK? is an exciting, fast growing Junk removal franchise. We are part of O2E Brands, the parent company of the hugely successful 1-800-GOT-JUNK?. We're looking for a Learning & Development Specialist to join our rockstar team to support the design, development,and continuous improvement of the learning & development processes and...

  • Learning Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada The City of Vancouver Full time

    Requisition ID:41602OrganizationLocated on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards...

  • Specialist, Learning and Development

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Specialist, Learning and DevelopmentPHSA CorporateVancouver, BCIn accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of...

  • Recruitment Resourcer

    2 weeks ago

    Vancouver, British Columbia, Canada Recruitment Specialist Full time $40,000 - $45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...

  • Specialist Learning and Development Workforce

    2 weeks ago

    Vancouver, British Columbia, Canada PHSA Full time

    Specialist Learning and Development Workforce Management SolutionsWorkforce Management SolutionsVancouver, BCIn accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the...

  • Experiential Learning Specialist, Early Learning

    2 weeks ago

    Vancouver, British Columbia, Canada Science World Full time

    REGULAR FULL TIMEPosition:Experiential Learning Specialist (Early Learning and Primary)**Reports to:Director, STEAM Learning**Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is _to ignite wonder and empower...

  • Client Care Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Western Veterinary Specialist & Emergency Centre Full time

    Cats Only Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated Create a warm...

  • LMS (Learning Management System) Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada GP Strategies Corporation Full time

    GP Strategies has a need for an LMS Specialist. This is a full-time, benefitted position and it's fully remote. We are seeking someone that can work from 8 a.m. - 5 p.m. Pacific Standard Time.SUMMARY: Assists our client to maximize the use and effectiveness of the LMS infrastructure.The LMS Support Analyst will be responsible for the following...

  • Technical Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Real Estate Webmasters Full time

    REW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada InTime Full time

    About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares our passion for making...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our team with a resolute Customer Support Specialist who shares...