Bilingual Payroll Consultant

7 days ago

Montreal, Quebec, Canada ADP Full time

ADP is currently seeking a Bilingual Payroll Consultant

  • Are you interested in advancing your career in a stable and dynamic environment with ample opportunities for growth?
  • Do you have a strong desire for continuous learning and embrace ongoing training and mentorship?
  • Are you seeking to work in a culture that values diversity, equity, and inclusion, fostering a safe space for various perspectives and insights?

If your answer is yes, then this might be the right opportunity for you. Keep reading and decide for yourself.

As a Bilingual Payroll Consultant at ADP, you will assist clients in utilizing ADP's top-notch business solutions, enabling them to focus on growing their businesses effectively.

To excel in this position, you should feel comfortable in a metric-driven environment, be eager to learn, and adapt quickly to changes. Your ability to communicate clearly and professionally with clients, both verbally and in writing, should inspire trust and satisfaction. Fast-paced environments should not deter you.

About ADP: ADP is a global leader in HR technology, providing cutting-edge AI and machine learning-powered solutions for payroll, tax, HR, benefits, and more. With over 63,000 associates worldwide, we serve more than 1 million clients in 140 countries. We have been recognized as a top employer in various regions, including being named Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Discover more about diversity, equity, and inclusion at ADP on our YouTube channel.

Curious to explore this exciting opportunity at ADP in Client Service?

Key Responsibilities:

  • Provide comprehensive support to internal and external clients, including guidance, troubleshooting, and evaluation to identify solutions.
  • Ensure timely follow-up on assigned cases to meet service level agreements and enhance client trust in ADP.
  • Professionally and promptly address client queries related to WFN modules (Payroll, Time & Attendance, HRB).
  • Research and respond to a wide range of payroll, pay practice, and tax-related questions from clients.
  • Resolve incoming calls and emails from clients, delivering exceptional customer service within expected timeframes.
  • Handle complex projects such as calculation updates, reports, and troubleshooting tasks for clients.
  • Develop internal documentation to support responses to payroll-related inquiries.
  • Identify and escalate issues or opportunities from client interactions to the appropriate ADP team.
  • Enhance knowledge of ADP's Payroll, Time and Attendance, and HR application to better assist clients.
  • Continuously update skills and knowledge through various resources to stay informed on statutory laws and new products.
  • Proactively suggest enhancements to products and support processes to improve the client experience.
  • Collaborate with internal teams and ADP service hubs to resolve issues effectively.
  • Participate in training less experienced associates on product knowledge and procedures.
  • Provide feedback on products, processes, and procedures to drive efficiency and continuous improvement.

Requirements:

  • At least 3 years of experience in Payroll, with strong knowledge of ADP's WFN product.
  • Familiarity with Mainframe/CCI (Paytech/Autopay) is essential.
  • Experience with TLM/EZLM is beneficial.
  • Proficiency in MS Office applications (Word/Excel).
  • Excellent customer service and communication skills (verbal and written).
  • Availability to work between 8 am - 8 pm EST.
  • Mandatory fluency in English and French.

*For Quebec candidates: Proficiency in French is required for Quebec-based roles, while English proficiency is necessary due to the global scope of the business.

Preferred Qualifications:

  • Ability to collaborate effectively in cross-functional teams.
  • Strong multitasking, analytical, and problems-solving skills.
  • Detail-oriented with a focus on follow-through.
  • Independence, resourcefulness, and teamwork capabilities.
  • Effective organization, time management, and prioritization skills.
  • Preferably a Bachelor's Degree or equivalent experience in Payroll/HR.
  • Canadian Payroll Association (CPA) certification is a plus (PCP).

Why Choose ADP:

  • Prioritize mental health and well-being: We support our associates' well-being because happy and healthy associates perform better.
  • Commitment to community impact: Join a company dedicated to giving back to the communities where we operate.
  • Opportunities for growth: Access ongoing training, development programs, and tuition reimbursement to fuel your professional development.
  • Innovate and shape the future: Work with like-minded individuals to drive innovation and solve problems.
  • Work-life balance: Enjoy flexibility to balance work and personal life effectively.
  • Global exposure: With operations worldwide, you'll have the chance to network globally.
  • Belong to a supportive community: Join one of our Business Resource Groups to connect with allies who share common interests.

Don't hesitate, seize the opportunity to make a difference with ADP

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