Guest Service Agent

2 weeks ago


Victoria, British Columbia, Canada The Victoria Regent Waterfront Hotel & Suites Full time

Duties include:
Greet customers

Answer phones/direct calls

Make reservations/cancellations

Handle cash/credit/debits card transactions

Check in/out guests

Resolve guest complaints

Book tours

Ensure guests needs are met


Must be proficient with computers, have good communication and organizational skills and a good knowledge of the city including restaurants and attractions.

Must be able to work evenings, weekends and holidays.

Must have a good understanding of the English language both verbal and written.

The position offered is full-time hours per week) Medical/dental benefits provided after 3 months when working 20 hours or more. Wage to be reviewed after 3 months.

Job Types:
Part-time, Permanent

Salary:
$21.00-$23.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Tips

Ability to commute/relocate:

  • Victoria, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person
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