Guest Services Agent

1 week ago


Victoria, British Columbia, Canada Hotel Grand Pacific Full time

A full-time position, this is an excellent opportunity for recent Hospitality Management graduates or individuals with previous hotel front desk experience who are looking to join a large, luxury property.

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Description of Duties:
  • Collaborate with other departments to ensure a pleasant, organized, accurate, and efficient arrival process for guests
  • Maximize hotel occupancy and daily revenue through upselling
  • Support front desk operations by accurately collecting and recording information
  • Perform accurate billing procedures
  • Proactively assist all hotel visitors to minimize inconveniences and ensure guest satisfaction
  • May include training on night audit procedures

Why Choose Us?

  • Friendly community environment
  • Discounted employee parking
  • Discounted gym membership for the Victoria Athletic Club
  • Excellent employee meal program
  • Food discounts in both our Café and Restaurant
  • Discounted hotel rate for employees plus a friends & family rate
  • Employee discount available at other Preferred Hotels
  • Other industry discounts (whale watching, Butchart Gardens, etc.)
  • Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
  • Defined Contribution Pension Plan & an RRSP matching program available when eligible
  • Employee recognition & referral programs
  • Treat days, social events, and an annual staff party
  • We are an equal opportunities employer and value diversity and inclusion in our team
  • We support the professional growth of our employees through use of internal job postings.
  • Job Requirements/Qualifications:
  • Postsecondary training in Hospitality Management preferred
  • At least 1 year of front desk or reservations experience in a fullservice hotel
  • Experience with Opera PMS software preferred
  • Professional, welcoming, and enthusiastic demeanour
  • Positive and effective verbal & written communication skills
  • Eager to learn with a conscientious attitude
  • Exceptional attention to detail
  • Able to maintain composure, professionalism, and organization during rush periods
  • Takes initiative to maintain high standards of personal presentation at all times
  • Solid knowledge of Victoria and the surrounding area
  • Second language is an asset
  • Comfortable standing at a desk on a continual basis
  • Available to work more than 30 hours per week at varied shift times
  • Salary/Wage: 23.07/hr
  • Job Application Process:
Two professional references are required prior to an offer being made
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