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Director of Technical Account Management

3 months ago

Canada SharkNinja Full time

Our purpose is to positively impact people's lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier.

We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

SharkNinja is the company behind the hugely successful Shark and Ninja brands.

Our mission is to delight our consumers with innovative products, and to positively impact people's lives every day in every home around the world We now have an opportunity for an E-Commerce Director to join the Canada team.

We are searching for someone with strong experience in direct-to-consumer e-commerce looking for a new challenge.

As E-Commerce Director you'll own, develop, and deliver all aspects of e-commerce sales and trading to grow our direct-to-consumer business even faster over the next few years.

An effective and efficient sales and marketing plan will be key to executing this strategy, as will ensuring we have a well merchandised website and sufficient stock to hit our growth ambitions.

Work with the central team to establish the performance marketing strategy for customer acquisition and retention for the direct-to-consumer channel in Canada.

Setting the strategic direction to deliver our sales growth objectives via paid search, SEO/SEM and affiliate marketing channels in Canada.

Maintain a strong focus on continual improvement in customer visits growth, customer retention ROAS and ROI - by fostering a culture of on-going optimization of CPCs, conversion and channel mix across categories and markets; and by championing improved attribution, reporting and insight capabilities across all performance channels.

Facilitate relationships and support your team in building strong collaboration with key cross-functional business partners (particularly Marketing, Retail, Operations & Finance), to ensure there is good understanding and alignment with E-Commerce strategy, KPIs and results.

Monitor the marketplace and competitor digital marketing activity - benchmarking Shark Ninjas' performance and keeping the wider business informed of key industry or competitor initiatives and developments.

Lead and develop the Canadian E-Commerce team - including organizational development, the management of annual and mid-year review process, talent review, Learning & Development plans, and succession planning.

Contribute to the development of the broader Marketing strategy, team development initiatives, and fosters company values as a key member of the Senior Leadership Team.

Have Deep expertise, knowledge and understanding of the full suite of Performance Marketing channels and ecommerce best practices, ideally gained from a high-growth, multi-channel retail business.

Strong knowledge of Search Engine Optimization across technical, on-site, and off-site activities.
Experience of driving online sales growth through performance marketing channels for a Canadian based ecommerce business.
Strong people management skills and experience of leading high-performing multi-disciplinary teams of 5+ FTE with specialisms across PPC, CRM, Affiliates, Social, Merchandising and Conversion

Proven record of managing a multi-£Ms performance marketing budget to deliver stretching online traffic, conversion, sales and ROAS targets.

Strong strategic and influencing skills - able to manage multiple stakeholders across trading and operations, buying and merchandising, marketing, and finance within a multi-channel business.

Proven experience in managing complex cross-functional projects to deliver high impact step-changes in online marketing operating processes.
Manage significant budgets across campaigns, accurately account for billing in a timely manner.
Data driven with a strong customer centric approach.
Ability to work under pressure and manage multiple projects across multiple teams.

Excellent numeracy and analytical skills and ability to synthesize large amounts of data and information into concise recommendations and action for the company.


Bilingual:
English/French

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success.

With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.


Explore SharkNinja on our social channels:

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law.

SharkNinja will consider reasonable accommodations consistent with legislation, and local law.