Current jobs related to Technical Support Customer Advocate - Ottawa, Ontario - Entrust Datacard

  • Customer Support Advocate

    1 month ago

    Ottawa, Ontario, Canada VamosVentures Full time $23 - $24

    Customer Support AdvocateVamosVentures is transforming the landscape of corporate financial management. We are committed to fostering a diverse and inclusive environment where every individual can thrive.We are seeking a Customer Support Advocate to deliver exceptional service and assistance. If you possess a strong desire to assist clients in achieving...

  • Customer Support Advocate

    1 month ago

    Ottawa, Ontario, Canada VamosVentures Full time $23 - $24

    Customer Support AdvocateVamosVentures is transforming the landscape of corporate financial management. We invite you to join our vibrant team and contribute to a culture that values inclusivity and growth.We are in search of a Customer Support Advocate who is dedicated to delivering exceptional service and assistance. If you possess a strong desire to help...

  • Technical Customer Advocate

    3 weeks ago

    Ottawa, Ontario, Canada Vocantas Full time

    About the RoleVocantas is seeking a highly motivated and experienced Technical Customer Support Professional to join our team. If you are looking for a new challenge and thrive in a fast-paced environment working with innovative technologies, then this role may be the perfect fit for you.Key ResponsibilitiesProvide post-sales technical support to clients...

  • Technical Customer Advocate

    2 weeks ago

    Ottawa, Ontario, Canada Vocantas Full time

    About the RoleVocantas is seeking a highly motivated and experienced Technical Customer Support Professional to join our team. If you are looking for a new challenge and thrive in a fast-paced environment working with innovative technologies, then this role may be the perfect fit for you.Key ResponsibilitiesProvide post-sales technical support to clients...

  • Customer Support Advocate

    1 month ago

    Ottawa, Ontario, Canada Brex Inc. Full time $23 - $24

    About Brex Inc. At Brex, we empower businesses to manage their spending confidently through our integrated solutions, which include corporate cards, banking services, and global payment options, complemented by user-friendly software for travel and expense management. Our clientele ranges from innovative startups to established enterprises, including notable...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Adobe Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be responsible for providing technical support to our global customer base, ensuring they are set up for success and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Adobe Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be responsible for providing technical support to our global customer base, ensuring they are set up for success and resolving technical issues in a timely manner.Key ResponsibilitiesProvide technical support to...

  • Customer Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Adobe Full time

    About the RoleWe're seeking a highly skilled Customer Support Specialist to join our team at Adobe. As a key member of our support team, you will be responsible for providing exceptional technical support to our global customer base.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other communication...

  • Customer Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada Adobe Full time

    About the RoleWe're seeking a highly skilled Customer Support Specialist to join our team at Adobe. As a key member of our support team, you will be responsible for providing exceptional technical support to our global customer base.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other communication...

  • Technical Support Engineer

    1 day ago

    Ottawa, Ontario, Canada Adobe Full time

    Technical Support Consultant for Adobe CQ/AEM Solution Provide technical support for the global Adobe customer base, handling technical issues and ensuring customers are set up for success. The Experience Manager Technical Support Consultant will be the first point of contact for customer concerns relating to technical issues, customer advocate and represent...

  • Customer Success Technical Manager

    1 month ago

    Ottawa, Ontario, Canada Snyk Full time

    Overview: In an increasingly digital world, the demand for skilled developers is surging, yet this growth brings significant security challenges. Snyk stands at the forefront of addressing these challenges with our developer security platform. About Snyk: Our platform empowers development teams to efficiently identify, prioritize, and remediate security...

  • AEM Technical Support Specialist

    3 days ago

    Ottawa, Ontario, Canada Ursus Full time

    AEM Technical Support EngineerUrsus is seeking a highly skilled AEM Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of technical issues, and collaborating with internal product teams to deliver high-quality...

  • AEM Technical Support Specialist

    3 days ago

    Ottawa, Ontario, Canada Ursus Full time

    AEM Technical Support EngineerUrsus is seeking a highly skilled AEM Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of technical issues, and collaborating with internal product teams to deliver high-quality...

  • Cloud Solutions Architect – Developer Advocate

    1 month ago

    Ottawa, Ontario, Canada Microsoft Full time

    Position Overview Are you a technology enthusiast with a strong desire to assist others in enhancing their delivery processes, refining practices, and fostering innovation? This role as a Cloud Solutions Architect – Developer Advocate is designed for individuals who are eager to engage with developer communities and contribute to customer success in...

  • AEM Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Ursus Full time

    AEM Technical Support EngineerUrsus is seeking a highly skilled AEM Technical Support Engineer to join our team.About the RoleThis is a unique opportunity to work directly with client customers, providing timely and effective technical support for AEM-related issues.Key ResponsibilitiesProvide first-point-of-contact support for customer concerns relating to...

  • AEM Technical Support Specialist

    1 week ago

    Ottawa, Ontario, Canada Ursus Full time

    AEM Technical Support EngineerUrsus is seeking a highly skilled AEM Technical Support Engineer to join our team.About the RoleThis is a unique opportunity to work directly with client customers, providing timely and effective technical support for AEM-related issues.Key ResponsibilitiesProvide first-point-of-contact support for customer concerns relating to...

  • Senior Technical Support Engineer

    3 weeks ago

    Ottawa, Ontario, Canada Adobe Full time

    Adobe Experience Manager Senior Technical Support Engineer We're changing the world, one idea at a time. At Adobe, we empower people to bring their creativity to life and make work more meaningful. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers have the best possible experience with our products. The...

  • Software Developer

    1 week ago

    Ottawa, Ontario, Canada Rewind Full time

    Technical Support Role at RewindWe are seeking a skilled Technical Support Specialist to join our team at Rewind, a leading provider of cloud backup solutions. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring the success of our customers.Main Responsibilities:Response and Resolution:...

  • Software Developer

    1 week ago

    Ottawa, Ontario, Canada Rewind Full time

    Technical Support Role at RewindWe are seeking a skilled Technical Support Specialist to join our team at Rewind, a leading provider of cloud backup solutions. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring the success of our customers.Main Responsibilities:Response and Resolution:...

  • Software Developer

    1 week ago

    Ottawa, Ontario, Canada Rewind Full time

    {"title": "Technical Support Role", "description": "At Rewind, we're seeking a skilled Technical Support Specialist to join our dynamic team. As a key member of our support team, you'll play a crucial role in addressing complex technical issues, providing guidance to customers, and collaborating with cross-functional teams to drive...

Technical Support Customer Advocate

3 months ago

Ottawa, Ontario, Canada Entrust Datacard Full time
Career Growth, Flexibility and Collaboration


Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe.

Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact

The Company:

Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world.

Entrust's technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.


We Believe:
Securing identities is most effective when we value all identities.

We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard.

From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another.

And, of course, to be themselves.
We're looking for a Technical Support Customer Advocate Ottawa based hybrid
Position not available for remote work We offer flexibility We offer a diverse work environment Futureproof your career with a job in information securityHow you will make an impact:
  • Interact daily with customers to identify, document and resolve customer issues.
Provide timely, reliable and professional service.
Ensure that customers interactions are logged within the CRM (Customer Relationship Management) system and they are updated with the correct information (e.g., contact name, account name) Provide first response to cases that are unclear to what is being requested of support. Identify and escalate complex issues to the best available team member. Interact with various functional departments to provide timely and accurate solutions to customers.
Assist Global Product Support Management and Leadership to ensure day to day operations are functioning properly Demonstrate Entrust Datacard core values daily and follow the ECS Support Mission Statement Learn, Educate and AccommodateQualifications: Basic Qualifications College Diploma, and/or relevant background in a technical field General knowledge of Enterprise Security. Working knowledge of the Microsoft and/or Linux based operating systems. Strong analytical, troubleshooting, organizational, and problemsolving skills. Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fastpaced environment. Ability to work in a collaborative team environment. Strong English language communication skills, speaking, listening, writing, and reading
Preferred Qualifications:

1 Year experience working for an IT Help Desk or Call Center.
Knowledge of Entrust products, PKI, authentication, single signon, identity management, fraud detection or access control products. Experience with virtualization software knowledge, such as, VMWare ESX server. Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset. Proficiency in other languages will be a strong asset. CompTIA Network+ or another related certificateWhy Should You Apply? Leader in the security industry Friendly, supportive & knowledgeable teams Opportunities for onthejob training You'll help secure identities

For more information, visit
Follow us on
LinkedIn
,
Facebook
,
Instagram
, and
YouTube
Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.
#LI-XT1

This role is eligible for a remote or hybrid work arrangement. Please consult with the recruiter for more information. ._
For US roles, or where applicable: Entrust is an Equal Opportunity, Affirmative Action, Veteran, and People with Disabilities employer._

Recruiter:
Xochitl Ticas Lara