Service Appointment Coordinator/ Receptionist

2 weeks ago


Kamloops, British Columbia, Canada Cam Clark Ford Lincoln Full time
_
An excellent opportunity with a quickly growing, dynamic business _


The Cam Clark Auto Group is seeking a
Service Appointment Coordinator / Receptionist for our Kamloops Mazda location in
Kamloops, BC.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well
-
You will be accountable for:_

  • Answer phone calls and schedule customer appointments.
  • Discuss details of requested service with customers (i.e. What is involved, length of time required).
  • Telephone customers to remind them of upcoming appointments.
  • Communicate customer feedback to service advisor or service manager.
  • Control incoming customer traffic by assigning customers to service advisors.
  • Inform customers of expected wait times.
  • Inform service advisors of upcoming appointments and schedules.
  • Make changes to customer information in the database as required.
  • Schedule first service appointment for newly sold vehicles.
  • Coordinate shuttle services for customers as required.
  • Explains benefits of fixed appointment.
  • Check system for outstanding recalls, in service dates and extended warranty and vehicle.
  • Contact special order parts customers and confirm appointments, or if parts have not arrived re
- book appointment.

  • Other Duties as assigned.
-
To be successful in this role, you must have:_

  • Confident and professional phone manner
  • Strong computer and Internet skills
  • Detailoriented and excellent organizational and multitasking skills
  • Strong record of positive customer satisfaction results
  • Excellent problemsolving and conflict resolution skills in order to resolve customer issues.
  • Proven ability to work cohesively with employees and managers as part of a team.
-
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted_
.

Job Types:
Permanent, Full-time

Salary:
$17.00-$20.00 per hour

Benefits:

  • Dental care
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Kamloops, BC V2C 4A9: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Work Location:
In person
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