Service Appointment Coordinator/ Receptionist
2 weeks ago
An excellent opportunity with a quickly growing, dynamic business _
The Cam Clark Auto Group is seeking a
Service Appointment Coordinator / Receptionist for our Kamloops Mazda location in
Kamloops, BC.
-
You will be accountable for:_
- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- Other Duties as assigned.
To be successful in this role, you must have:_
- Confident and professional phone manner
- Strong computer and Internet skills
- Detailoriented and excellent organizational and multitasking skills
- Strong record of positive customer satisfaction results
- Excellent problemsolving and conflict resolution skills in order to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted_
.
Job Types:
Permanent, Full-time
Salary:
$17.00-$20.00 per hour
Benefits:
- Dental care
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Kamloops, BC V2C 4A9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location:
In person
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