![GN Safety Supplies Inc.](https://media.trabajo.org/img/noimg.jpg)
Office Administrator/customer Service
1 week ago
Objectives of this Role
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Follow company communications guidelines and procedures under mínimal supervision
- Maintain filing system, contact database and lead database
- Provide support to office and other staff members and departments as needed.
Daily and Weekly Responsibilities
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product return and warranties
- Filing, invoicing and customer statements
- Arrange and schedule shipments and deliveries
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
Skills and Qualifications
- High school diploma/ college
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Ability to adapt to changing situations, multitask, manage time and prioritize
- Able to work individually and as a team
Preferred Qualifications
- College degree
- Inside Sales / CSR experience
- Abatement/Safety industry experience is an asset
Benefits:
- Dental Care
- Extended Health Care
- Vision Care
Experience:
- customer service: 1 year (preferred)
Education:
- Secondary School (preferred)
Job Duties:
- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Job Types:
Full-time, Permanent
Salary:
$22.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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