3rd Party Experienced Collections Manager

2 weeks ago

Richmond Hill, Ontario, Canada FDR Ltd Group of Companies Full time

3rd Party Experienced Collections Manager

Job Type
:
Full Time, Permanent, On site (No remote work)
Job Location
:40 West Wilmot Street, Unit 10, Richmond Hill, Ontario

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

Compensation:
Competitive salary and health benefits plus commission and bonuses.**
Responsibilities:
  • To develop and execute collection and recovery strategies and programs for the Branch as set forth by senior management
  • To meet and exceed all client recoveries
  • Create, implement, and monitor action plans
  • Develop and maintain professional agency/client business relationships
  • Adhere to administrative policies and procedures as set out in the company policies manual
  • Work with the Executive team to ensure all workplans for specific clients are maintained
  • Work collaboratively with the senior management to assist in setting branch objectives
  • Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within Company Guidelines
  • Set goals for team personnel
  • Manage a team of collectors to ensure that they're all working towards their assigned collection goals
  • Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines
  • Double calls when necessary and provide feedback
  • Ensure the proper training and development of new hires
  • Ensure collectors follow protocols, laws, and regulations to collect payments efficiently
  • Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments
  • Assist the management team with performance appraisals and disciplinary measures
  • Provide accurate daily reporting on projections and MTD recoveries for the team
  • Track daily attendance and provide accurate reporting to payroll on timecards
  • Perform collection duties, i.e. negotiate payments while maintaining compliance and accurately recording all details of communication within the system
  • Produce management reports as needed

Qualifications:

  • Must have 3 plus years of thirdparty debt collection agency experience
  • Must have management experience
  • Must have a comprehensive understanding of collection methods and provincial regulations
  • Must be proficient in English
  • Proficiency with the CUBS or DRS collection software is an asset
  • Detailoriented, organized, efficient and ability to multitask.
  • Excellent communication and leadership skills

Benefits:

  • Competitive salary, manager's bonus, as well as a commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Group Benefits (health, life, dental insurance plan for full time employees)
  • Career advancement opportunities
- [

NOTE:
The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace.

Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities.

If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.

]_

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Supplemental pay types:

  • Bonus pay
  • Commission pay

Application question(s):

  • Which ethnic group do you identify with?

Experience:

Third Party Debt Collections: 3 years (required)

  • Accounts receivable: 3 years (required)
Collections Management: 3 years (required)

Language:

  • English fluently (required)

Work Location:
In person

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