Credit Collections Supervisor

2 weeks ago

Richmond Hill, Ontario, Canada FDR Ltd Group of Companies Full time

Collections Supervisor

Job Type
:
Full Time, Permanent, On site (No remote work)
Job Location
:40 West Wilmot Street, Richmond Hill

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

Compensation
:
Competitive salary and health benefits plus commission and bonuses.

Responsibilities:

  • Work Collaboratively with the senior management team in overseeing the daytoday operations of the respective department.
  • Manage a team of collectors to ensure that they're all working towards their assigned collection goals.
  • Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines.
  • Double calls when necessary and provide feedback.
  • Ensure the proper training and development of new hires.
  • Ensure collectors follow protocols, laws, and regulations to collect payments efficiently.
  • Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments.
  • Assist the management team with performance appraisals and disciplinary measures.
  • Provide accurate reporting on monthly projections and MTD recoveries for the team.
  • Track daily attendance and provide accurate reporting to payroll on timecards.

Collection Duties:

  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
  • Maintain compliance by use of proper policy, procedures, and scripts.
  • Accurately record all details of communications and activities within the system.
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection.
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment.
  • Obtain all documentation from client concerning the account, including information about the debtor, invoices, contracts, promissory notes, payments, and related correspondence.
  • You will also be responsible for other tasks that may be assigned from time to time.

Qualifications:

  • Must have 5 plus years of third party debt collection experience
  • Must have a comprehensive understanding of collection methods and provincial regulations.
  • Proficiency with the CUBS collection software is an asset
  • Detailoriented, organized, efficient and ability to multitask.
  • Excellent communication and leadership skills

Benefits:

  • Competitive salary, paid training, and a commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Group Benefits (health, life, dental insurance plan for full time employees)
  • Career advancement opportunities
- [

NOTE:
The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace.

Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities.

If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise._ _Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.

]_

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Tuition reimbursement

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you able to commute to our office location in Richmond Hill, Ontario?
  • What is your salary expectation?
  • Which ethnic group do you identify with?
  • Black African: Afro-Caribbean, African-Canadian descent
  • East Asian: Chinese, Korean, Japanese, Taiwanese descent
  • Latino: Latin American, Hispanic descent
  • Middle Eastern: Arab, Persian, West Asian descent, e.g., Afghan, Egyptian,
Iranian, etc.

  • South Asian: South Asian descent, e.g., East Indian, Pakistani, Sri Lankan,
Indo-Caribbean, etc.

  • Southeast Asian: Filipino, Vietnamese, Cambodian, Thai, other Southeast
Asian descent

  • White: European descent Another race category
  • Another race category (writein response)

Education:

  • Secondary School (preferred)

Experience:

- third party debt collections: 5 years (preferred)

  • Accounts receivable: 5 years (preferred)
- supervisory: 3 years (preferred)

Language:

  • English fluently (required)

Work Location:
In person

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