Deskside Analyst I

7 days ago

Regina, Saskatchewan, Canada eHealth Saskatchewan Full time

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services.

Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology".

It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.


A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users.

Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics.

Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record.

eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.


The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.


Deskside Analyst I
eHealth Saskatchewan is seeking a customer focused, highly motivated, energetic team member for its Workstation and Mobility Services team.

The Deskside Analyst provides ongoing support to more than 1500+ computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health and Regional Health Authorities.

The Deskside Analyst will supply, install, and maintain the workstation, print/imaging, and mobile services eHealth provides.

You will also be responsible for troubleshooting issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels.

Our team members participate in an after-hours standby rotation to provide operations and support for service availability 24/7.


The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and 65 pounds.

Stooping, bending, and crawling under desks may be required on occasion.

This role resides in Regina.

As travel within the province is required for this position, you will need to show proof of having a class 5 drivers license and a reliable vehicle in order to meet requirements for the role.


To qualify for this position you will have knowledge and/or experience in the following:

  • Computer hardware: Windows based PC's, and Laptops, iPads, Windows and Android tablets;
  • Operating Systems: Microsoft Windows, Apple iOS, Android and RIM;
  • Networked and local printers, scanners and fax machines;
  • MS Configuration Manager (SCCM/SMS);
  • Trouble tracking software tool; and
  • ITIL or ITSM framework and processes.


The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Information Systems Technology supplemented with 3 years of working in a similar role within an integrated support environment.


You will be:

  • Analytical, attentive to detail and organized to ensure accuracy and efficiency in your work;
  • Proactive, diplomatic and respectful in communicating and building positive work relationships with internal and external stakeholders;
  • Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
  • Service oriented, patient, honest, and respectful/tactful;
  • Thorough, reliable, disciplined, organized, and have strong attention to detail; and
  • Creative, logical, and have a strong motivation for continuous improvement and learning.

Competencies:

  • Customer Service Orientation_
  • Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.
  • Communication_
  • Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances users' computer skills.
  • Problem Solving_
  • Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a solution in a reasonable time frame.
  • Team/Independence_
  • Ability to

  • Deskside Analyst I

    7 days ago

    Regina, Saskatchewan, Canada eHealth Saskatchewan Full time

    Who is eHealth Saskatchewan?eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is...

  • Bilingual Deskside Analyst/support Apply Now

    7 days ago

    Regina, Saskatchewan, Canada Quarry Consulting Full time

    Title: Bilingual Deskside Support AnalystLocation: Remote - CST timeDuration: 1-year contractRequired Experience:Service Desk/Tier 1 experienceRequired Skills:Comfortable with a variety of basic software solutionsGood communication, time managementDemonstrated ability and willingness to learn new tools.Dependable and reliableFamiliarity with updating and...

  • Desktop Analyst

    7 days ago

    Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy's desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy's Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • 6853SX – Desktop Analyst Resource

    7 days ago

    Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full time

    The Contract(s) will be effective for an initial term commencing on the date of award and ending on March 31, 2023. The Contract(s) will automatically renew for successive one (1) year terms, a maximum of four (4) timesMandatory Requirements (Pass/Fail):1. Resource must have a recognized bachelor's degree or technical diploma in computer science, information...

  • Service Desk Analyst – SX7013

    7 days ago

    Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full time

    The Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy's Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office Applications...

  • Analyst, Regulatory Reporting

    7 days ago

    Regina, Saskatchewan, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....

  • Cyber Security Analyst

    7 days ago

    Regina, Saskatchewan, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.In-scopeWork Location: This role is eligible for hybrid work at the manager's discretion. This means you'll have the...

  • Power Platform Develoepr

    7 days ago

    Regina, Saskatchewan, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Power Platform Developer who will:Implement business process automation using Power Automate Work with business stakeholders to understand their requirements and translate them into technical specifications and efficient solutions Integrate Power Aps and Power Automate solutions with other Microsoft technologies, such...

  • Technical Solutions Manager

    7 days ago

    Regina, Saskatchewan, Canada ISM Canada Full time

    Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is...

  • Deskside Analyst I

    2 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Employment Type***: Permanent Full-time**Location(s)***: SK-Rgna-Regina**Salary Range***: $32.697-$39.809 Hourly**Salary Supplement***: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector,...

  • Deskside Analyst I

    3 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Employment Type**: Permanent Full-time**Location(s)**: SK-Rgna-Regina**Salary Range**: $32.697-$39.809 Hourly**Salary Supplement**: included in hourly salary range (in-scope)**Why eHealth?** We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we...

  • Deskside Analyst I

    2 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Deskside Analyst I

    3 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Deskside Analyst I

    2 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Deskside Analyst

    2 weeks ago

    Regina, Canada Visionpool Business Services Full time

    **Deskside Analyst (Moncton, NB)** We are seeking a bilingual Deskside Analyst. Strong verbal and written communication skills in French and English is required. You must also have a minimum 1-2 years of previous deskside experience. **This role is Onsite in our Moncton office.** **Required Skills**: - Diploma or Certificate within the scope of Information...

  • Windows Deskside Support Analyst

    7 days ago

    Regina, Canada Visionpool Business Services Full time

    Visionpool Business Services is hiring a Windows Deskside Analyst. This role involves complex work related to the support, and management of Windows enterprise desktop environments. **THIS POSITION IS LOCATED IN REGINA, SK** **Responsibilities**: - Provide Tier 2 & 3 Deskside Support for user endpoints, including desktops and laptops. - Create and maintain...

  • Bilingual Deskside Analyst/support

    7 days ago

    Regina, Canada Quarry Consulting Full time

    Title: Bilingual Deskside Support Analyst Location: Remote - CST time Duration: 1-year contract Required Experience: Service Desk/Tier 1 experience Required Skills: Comfortable with a variety of basic software solutions Good communication, time management Demonstrated ability and willingness to learn new tools. Dependable and reliable Familiarity with...

  • Bilingual Deskside Analyst/support

    1 week ago

    Regina, Canada Quarry Consulting Full time

    Title: Bilingual Deskside Support AnalystLocation: Remote - CST timeDuration: 1-year contractRequired Experience:Service Desk/Tier 1 experienceRequired Skills:Comfortable with a variety of basic software solutionsGood communication, time managementDemonstrated ability and willingness to learn new tools.Dependable and reliableFamiliarity with updating and...

  • Bilingual Deskside Analyst/support

    5 days ago

    Regina, Canada Quarry Consulting Full time

    Title: Bilingual Deskside Support AnalystLocation: Remote - CST timeDuration: 1-year contractRequired Experience:Service Desk/Tier 1 experienceRequired Skills:Comfortable with a variety of basic software solutionsGood communication, time managementDemonstrated ability and willingness to learn new tools.Dependable and reliableFamiliarity with updating and...

  • Team Lead, Deskside

    2 weeks ago

    Regina, Canada eHealth Saskatchewan Full time

    **Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...

  • Desktop Analyst

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Desktop Analyst

    3 weeks ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, as well as resourcing for ongoing projects supporting the above infrastructure.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft Office 2016.The...

  • Advisory Support Analyst

    2 months ago

    Regina, Canada ISM Canada Full time

    Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution: we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is...

  • Desktop Analyst Resource

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...

  • Desktop Analyst Resource

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...

  • Desktop Analyst Resource

    2 months ago

    Regina, Canada BQ INTERNATIONAL LTD. Full time

    The Deskside Services team provides second level support, maintenance, and planning for SaskEnergy’s desktop, notebook, smartphone and printer environment, resourcing for ongoing projects supporting the above infrastructure as well as maintaining a tech support desk providing end user walk up support service.SaskEnergy’s Desktop infrastructure is...