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Assistant Events Food and Beverage Operations
3 months ago
Job Number
Job Category Rooms & Guest Services Operations
Location Delta Hotels Whistler Village Suites, 4308 Main Street, Whistler, BC, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists in executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Providing for and Managing the Guest Experience
- Provides excellent customer service by being readily available/approachable for all guests.
- Extends professionalism and courtesy to guests at all times.
- Assists employees in understanding guests' everchanging needs and expectations, and exceeds them.
- Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand service culture.
- Responds timely to customer service department request.
Supporting Safety Standards and Work Procedures
- Implements property emergency plan.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Implements and sustains property accident prevention programs.
- Ensures a viable key control program is in place.
- Follows property specific second effort and recovery plan.
Supporting Property Operations and Department Budgets
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas in need of cost reduction and program improvement.
- Assists/teaches the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
- Ensures barriers to achieving goals are being discussed and resolved by the team.
- Extends professionalism and courtesy to employees at all times.
- Ensures that the team has the capabilities to meet expectations.
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Leads by example and demonstrates selfconfidence, energy and enthusiasm.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Ensures training plans are in place and being executed.
- Ensures all team members meet or exceed all hospitality requirements.
- Ensures Continuous Improvement Meetings (CIMS) are taking place weekly in each department.
- Provides support for operations functions as appropriate
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important.
With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.
If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.
In joining Delta Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
