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Claims Adjuster 1
3 months ago
Date:
Feb 9, 2024
Location:
Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4
Company:
Wawanesa Insurance
Job ID:7609
Working Business Language:
English
Salary:
At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees.
The salary offered is determined with consideration to various factors, including but not limited to:
your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.
$17.91/hour - $22.38/hourThis role requires you to be physically on-site in a Wawanesa office in either Edmonton or Calgary.
We are currently looking for
dedicated, driven, and enthusiastic
individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview:
This is a student term position, with a start date of May 6, 2024 and end date of August 2024.
- Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of low complexity auto physical damage claims.
- Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, third party adjusters, and auto repair facilities.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
- Collaborate directly with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization to coordinate services.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional customer experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
- Support CAT plan as necessary, including potentially assisting on claims outside of your service area.
- Perform other duties as assigned.
Qualifications:
- Must be a postsecondary student returning to fulltime studies in the fall
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 1 year of insurance or Customer service experience preferred.
- Excellent communication skills; listening, written, and spoken.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
- Good negotiation, decision making and critical thinking skills as well as a willingness to improve Strong teamwork skills with the ability to collaborate with others.
Wawanesa is proud to be one of Manitoba's Top Employers
for 2023 recognizing that we are an exceptional place to work
Wawanesa provides its employees with a
respectful,
challenging and
rewarding environment where they can maximize their potential while contributing to the company's goals.
Our full-time permanent employees are provided with
highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).
stable environment for its employees in today's challenging markets.
