Retail One Sales Representative

2 weeks ago

Next Job, Canada Purolator Full time
It's not a package. It's a promise We are one of Canada's largest courier and freight networks.

With over 175 operations facilities, 100+ Purolator Shipping Centres and 1,200+ Authorized Shipping Agents across Canada and 30+ offices in the U.S., we are able to deliver more for our customers from coast to coast, every day.


We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises.

Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Customer Service Orientation

Serving our customers in the most efficient and courteous manner on the telephone and in person
Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries

Problem Solving

Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts - Vendors, building tenants, etc.

Technology

Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control

Communication

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
Listening to customers and key partners
Communicating to customers and key partners in a positive manner

Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Areas of Focus

Customer service orientation
Ability to problem

solve
Excellent in relationship building
Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Milege paid for travel between locations
Ability to lift 70lbs./stand for 3 hour intervals

Professional communication skills:
oral communication (telephone and in person);
Written communication; and listening skills
Proven track record of personal responsibility and accountability
- including attendance, uniform compliance and attention to detail
Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset

Purolator is an equal opportunity employer committed to diversity and inclusion.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.


At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

cust_LinkedInWorkLocationType

JOB TYPE

Work Day:
Full Time

Employment type:
Permanent Job

Salary:
Negotiable

JOB REQUIREMENTS

Minimal experience:
Unspecified

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