Manager On Duty

2 weeks ago


Whistler, British Columbia, Canada Crystal Lodge Full time
The Crystal Lodge are looking for a Manager on Duty to join their Front Desk team starting in April 2024 ready for the busy summer season
This is a great opportunity for experienced Front Desk/ Reservations Agents to make the next step in their career

Some of the duties you will be expected to complete as MOD include, but are not limited to:

  • Checking guests in/ out of the hotel whilst also providing assistance with luggage, car valet and a concierge service to provide all guests with an outstanding service that makes their stay with us memorable.
  • Take ownership and support team members when handling any customer complaints by providing resolutions that are in line with hotel policies.
  • Provide training to new employees regarding procedures and policies across the hotel that ensure they become proficient as soon as possible.
  • Complete MOD duties as outlined within the hotels Emergency & Crisis process when necessary.
  • Manage any incidents within the hotel and ensure all are handled correctly and documented appropriately.
  • Maximize incremental sales though achieving walkin and upsell targets.
  • Promptly resolve any guest billing issues that may arise.
  • Provide information and support the Front Office Manager with any disciplinary matters relating to the Front Office team.
  • Support with valet services.


This is a full-time, year-round role and we are looking for someone who shares the hotel's values and can demonstrate them throughout their tasks.

It is essential to hold a full, valid BC drivers license.


All MOD's are trained to complete Night Audit duties and there will be times, on occasion, where you will be required to complete Night Auditor shifts to cover vacation and sickness - this is completed on a rotational basis throughout the team, but this will be expected on occasion.

Experience of Front Office budgets, disciplinaries, cash handling, tourism/ hospitality diploma and a second language are an asset.


You must be confident in leading by example and inspiring your team to be highly motivated, positive, committed and provide exceptional customer service to all guests, at all times.

You should be passionate about the service you deliver with excellent organizational, leadership, time management, and communication skills.

Here at the Crystal Lodge, we offer the following benefits:

  • Credit towards the Spirit Pass program annually
  • Extended health benefits
  • Length of service awards
  • Annual complimentary stays within the hotel, as well as further hotel stay discounts
  • Discounts at Beacon Pub & Eatery, Table Nineteen and GolfBC
  • Monthly birthday and anniversary celebrations
  • Employee only ski and bike storage on site
  • Team events throughout the year
  • Excellent location in the center of Whistler village for skiing, biking and transit
If this sounds like the next step in your career, we would love to hear from you
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