Field Service Representative
1 week ago
The Opportunity:
Our client is a renowned international manufacturer of process and laboratory analytical instruments. We are supporting them in their search for a Field Service Specialist to manage the Ontario territory.
As a successful Field Service Specialist you will apply your instrumentation / chemistry knowledge and technical experience to solve customer's instrumentation issues and ensure optimal system performance.
They are a well respected brand with a strong people focused approach and high staff retention.
You will get to travel to a diverse group of labs, meet different people and see various instrument applications at work.
The ability to juggle/prioritize a busy schedule are essential as well as maintaining positive customer relations and collaborating with local Sales colleagues and customer support.
Field travel will be required.What You'll Be Doing:
- Working with a wide range of cutting edge analytical instruments.
- Owning the service territory and priorities within it.
- Scheduling service calls.
- Parts inventory management.
- Prep calls with clients pre visit.
- Reviewing quotes for service.
- Preventative maintenance visits (PMs).
- Emergency call outs.
- Installs of new products.
- IQOQ.
What You'll Need to Be Successful:
- Bachelor's degree in chemistry or equivalent scientific discipline.
- Ideally experience with our clients or competitors instruments.
- Ideally previous field service experience.
- Ability to establish and maintain effective and constructive working relationships with others.
- Have and maintain a valid driver's license.
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