Admn o 15r

6 days ago

Burnaby, British Columbia, Canada BC Public Service Full time

Posting Title- ADMN O 15R - Team Lead, Customer Care Centre, Cannabis Operations- Position Classification- Administrative Officer R15- Union- GEU- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $53, $60,707.

45 annually- Close Date- 1/2/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch / Division- Liquor Distribution Branch of British Columbia- Job Summary
ADMN O 15R - Team Lead, Customer Care Centre, Cannabis Operations
At the Liquor Distribution Branch (LDB) our vision of 'Service. Relationships.

Results.' is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C.

We operate the wholesale distribution of non-medical cannabis and beverage alcohol within the province, as well as the household retail brands of BC Cannabis Stores and BC Liquor Stores.


We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations - from supply chain logistics, to high-tech solutions, and everything in between.

The LDB has been named one of BC's Top Employers 14 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.


The LDB has been assigned to distribute, wholesale and sell non-medicinal cannabis inclusive of a government owned online channel with a mandate to support government's key priorities of protecting children and youth, ensuring health and safety standards, and keeping the criminal element out of the supply chain.

Following legalization, the BCLDB began distribution and wholesale of cannabis, and operating BC Cannabis Stores in a growing number of locations across the province.

Since 2018 the BC Cannabis Stores chain has grown to 35 locations with more growth planned all across the province.

Cannabis operations within the BCLDB includes the Distribution, Merchandising, Retail Operations, Supply Chain, and Marketing departments.


The Team Leader is responsible for assisting in the leadership of the multi-shift Customer Care Centre (CCC) by providing and supporting exceptional customer service, fostering an environment of high employee engagement and morale and creating operational efficiencies with a focus on minimizing costs and maximizing revenue.

The Team Leader may assume the role of Manager, Customer Care Centre in the event of an absence, as required.


The Team Leader manages the Customer Service Agents, monitors and oversees the daily operations, tasks and responsibilities as well as handles escalated customer complaints.


The Leads are passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers.

A criminal record check is required.


For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position Requirements:

Education and Experience:

  • Minimum of one year of recent*, related experience as a Team Lead / Supervisor in a customer service operation.

Preferred qualifications include:

  • Experience in a call centre environment.
  • Experience in the nonmedical cannabis industry.
  • Degree, diploma, or certificate in business or related field.
  • Experience in a unionized environment.
  • Recent is defined as occurring within the last five years


Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.


For specific position-related enquiries, please contact
Shirina Yan, HR Coordinator, Talent & Compensation** at
.**
NOTE: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.


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