Student Success Coordinator

7 days ago

Toronto, Ontario, Canada Northeastern University Full time
About the Opportunity

  • This job description is intended to describe the general nature and level of work being performed by people assigned to this _
- classification. It_
- is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified_.

JOB SUMMARY
The Program is one of Northeastern's signature first-year experiences and truly embodies the university's experiential approach to education.

Through The Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom.

Bolstered by a robust professional support system, this one-semester experience supports students' growth as global citizens and fine-tunes the skills they need to navigate their future.

Students admitted to The Program study abroad in their first semester with other Northeastern first-year students at the location of their choice, and begin their studies on the Boston campus during their spring semester.

Partner universities provide academic courses to the participants while Northeastern staff provide on-site leadership and support services during the program.

The Global Student Success Coordinator positions for our global on the ground staff, also referred to as "on-site staff". The on-site staff support the physical, emotional, social, and academic needs of first-year students.

In addition to supporting staff at the host institution, these staff members focus on creating positive and valuable experiential learning.

Students are supported in their academic coursework, host city navigation, and student residences. Coordinators work in staff teams and are supervised by an on-site professional staff member.

Site staff enthusiastically embody the mission and values of the Program and Northeastern University while working and living in close proximity to first-year students.


MINIMUM QUALIFICATIONS
Ability to demonstrate intercultural sensitivity and global awareness. Demonstrated flexibility and experience with crisis management. Proven ability to work well as a member of a close-knit team. Proficiency managing events for large groups with enthusiasm and attention to detail. Aility to obtain and maintain any required work authorization for the duration of your appointment and work location assignments.

Knowledge and skills required are typically obtained through a a bachelor's Degree (Master's Degree preferred in relevant fields such as Higher Education, International Education or Student Development or equivalent experience) plus at least 1-2 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity, which includes experience living with or working with high school or undergraduate students (in residence life, student affairs, camp counselor, or related role).

Experience living, working, or studying abroad or in vastly different cultures/communities. Knowledge or experience of Northeastern University preferred. Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values. Location/area expertise and local language proficiency preferred (if applicable).

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Responsibilities include:

  • Coordinate student programs and excursions. These programs can be during the day, in the evenings, and/or on the weekends
  • Mentor firstyear students who are not only entering college for the first time, but could also studying away from home
  • Encourage student academic success, respond to student concerns, and connect students to onsite academic, medical, and mental health resources
  • Monitor student behavioral policies and protocols, upholding a high standard of student conduct
  • Maintain the safety and wellbeing of the participants by serving in a 24/7 oncall rotation and conducting regular rounds of student residencesGEO Student Success Coordinators will work collaboratively to ensure students' safety and wellbeing and contribute to the development and overall success of the program. Responsibilities may vary based on site placement.
Position Type

Student Services

Additional Information

  • Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement
- as well as commuting & transportation. Visit- for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.

Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

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