Reverse Coordinator

2 weeks ago

Montreal, Quebec, Canada Metro Supply Chain Full time

JOIN OUR TEAM


Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.


MAJOR DUTIES AND RESPONSIBILITIES:

  • Process customer returns.
  • Put away items back into locations.
  • Receive and log shipments from courier and LTL carriers.
  • Ensures the accuracy of paperwork and verifies any discrepancies with returned product
  • Coordinates with the Operations Supervisor and CSR validating returns to ensure client needs are met.
  • Facilitates communication to CSR team when wrong or missing items are returned
  • Prepares and verifies paperwork around inbound returns or outbound shipments with quality issues or other complications with inventory
  • Prepares items that are being sent back to vendors
  • Maintains necessary account of nonstandard returns or wrong, missing product sent to the Distribution Center from the customer which could require review and investigation at a later time
  • Ensure and provide quality service to both internal and external customers.
  • Actively identify opportunities for continuous improvement and participate in implementations of same
  • Follow the Occupational Health and Safety Act and Metro's policies including Safety, Violence and Harassment laws
  • Maintain inventory accuracy.
  • Complete data entry in various report and or system.
  • Process merchandise as per provided disposition.
  • Prepare merchandise for loading. (witch include various documentation).
  • Wrap merchandise.
  • Place merchandise in proper area.
  • Load merchandise in outbound trailers.
  • Complete research.
  • Keep is area clean.
  • Report any hazardous situation. (Work related accident).
  • Help others when required. (teamwork).
  • Participate in continuous improvement.

EDUCATION:

  • Completion of secondary school
  • College diploma in logistics management is preferred

EXPERIENCE:

  • Intermediate to advance knowledge of Microsoft Office
  • A minimum of 34 years of experience in progressively responsible materials management related operations jobs

CORE COMPETENCIES:

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy
Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's wellbeing
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering


Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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