Client Support and Onboarding Specialist

2 weeks ago

Montreal, Quebec, Canada Aylo Careers Full time
Client Support and Onboarding Specialist

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

As a member of the sales team, you will be a part of a dynamic and results-driven team responsible for generating revenue for our internal products and surpassing targets and goals. We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients.

What you'll be doing:

Support:

  • Answer support emails
  • Monitor the automated support chat.
  • Relay information from support interactions to account managers to ensure proper follow up.
  • Help the team with accounting process

Onboarding:

  • Reach out to new affiliates to assist with navigating the platform
  • Help these new affiliates to get business development started
  • Gauge their earning potential before passing them off to account managers

What you'll need to be successful:

Must haves:

  • Previous experience in customer support
  • Familiarity with online pricing models – CPM, CPC, CPA, etc.
  • Ability to work in a high stress, fast paced environment
  • Self-motivated, competitive, results-oriented, and responds strongly to incentives
  • Strong communication and negotiation skills
  • Strong analytical skills
  • Proficient in Microsoft Office (specifically Excel)

Nice to Haves:

  • Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management
  • As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you may be exposed to adult content

This disclaimer is to notify you that personal data relating to you has been collected by Aylo ("Controller"). This includes your personal data either submitted by you, obtained from publicly available sources (e.g., LinkedIn), or provided to us by someone with your consent, referred you for potential employment. Note that, you can withdraw your consent at any time by reaching out to us.

Your personal data has been collected and will be processed by Controller for the following purposes:

  • managing our recruitment related activities;
  • setting up and conducting interviews and tests for you;
  • evaluating and assessing the results pertaining to interviews and tests; and
  • for purposes otherwise needed for evaluating your candidacy for employment at our company

provided however, that we may not process your data for all of the aforementioned purposes.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by a Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States subject to appropriate additional safeguards under Standard Contractual Clauses.

Your personal data will be retained by Controller as long as we determine it is necessary to evaluate your application for employment and according to our data retention period specified in our privacy policy.

If you would like to know more about our privacy/data retention policy, feel free to check out our privacy policy .

*******************************************************************************************

#J-18808-Ljbffr

  • Onboarding Specialist

    2 weeks ago

    Montreal, Quebec, Canada Groom & Associates(és) Full time $30

    Job Title: Onboarding AgentLocation: Downtown, Montreal, QCStatus: 4 month contract with possibility of permanencySalary: 30.00$ an hour for 20 hours a weekIndustry: Financial ServicesA reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment teamon a four-month contract with potential for a permanent role, contingent upon...

  • Onboarding Specialist

    2 weeks ago

    Montreal, Quebec, Canada Groom & Associates(és) Full time $30

    Job Title: Onboarding AgentLocation: Downtown, Montreal, QCStatus: 4 month contract with possibility of permanencySalary: 30.00$ an hour for 20 hours a weekIndustry: Financial ServicesA reputable bank in Montreal is seeking an experienced Onboarding Agent for its recruitment teamon a four-month contract with potential for a permanent role, contingent upon...

  • Client Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Client Support Specialist to join our team in Montreal. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and responding to customer inquiries.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience...

  • Client Success Specialist

    2 weeks ago

    Montreal, Quebec, Canada La Presse canadienne Full time

    OUR MISSIONThe Canadian Press is Canada's bilingual national news agency, trusted by leading media brands to deliver fast, accurate and impartial reporting for more than 100 years.Our CP Images team is responsible for promoting, selling and providing customer service for a growing suite of solutions used by:- Media clients such as The Globe and Mail, Toronto...

  • Bilingual Client Content Specialist

    2 weeks ago

    Montreal, Quebec, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Our Customer Content Specialist team...

  • Client Integration Specialist

    2 weeks ago

    Montreal, Quebec, Canada TradingScreen Full time

    Client Integration Specialist at TS Imagine Montreal About the job TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and...

  • Onboarding & Learning Specialist / Spécialiste en

    2 weeks ago

    Montreal, Quebec, Canada Genetec Full time

    **The team**:The Onboarding & Learning Specialist will be responsible for the coordination and delivery of our internal onboarding programs delivered monthly in our Montreal office.Working in the Human Resources Learning and Development team, you will collaborate with stakeholders from all areas of the organization.**What your day will look like**:-...

  • Provider Onboarding Coordinator

    2 weeks ago

    Montreal, Quebec, Canada Circle Medical Technologies, Inc. Full time

    ABOUT USCircle Medical is the fastest growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years.Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and...

  • Expert, Customer Onboarding

    2 weeks ago

    Montreal, Quebec, Canada EquiSoft inc. Full time

    What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks to our business...

  • Expert, Customer Onboarding

    2 weeks ago

    Montreal, Quebec, Canada Equisoft Full time

    Expert, Customer OnboardingWhat is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognized by over 250 of the world's leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers meet all the challenges brought about by this era of digital transformation, thanks...

  • Chat Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Aylo Careers Full time

    Client Support and Onboarding Specialist Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities...

  • Specialist Client Experience

    2 weeks ago

    Montreal, Quebec, Canada Workland Full time

    Are you looking to make the leap into the tech industry?Looking for a Specialist Client Experience & SalesWorkland is a unique company specializing in recruitment software technology, HR marketing and staffing agency services. For its ATLAS technology business unit, Workland is looking for a motivated individual with excellent interpersonal and communication...

  • Client Support Services Specialist

    2 weeks ago

    Montreal, Quebec, Canada BNP Paribas Full time

    CLIENT SUPPORT SERVICES SPECIALIST (JOB NUMBER:USDC SOS)#LI-TEMPIn a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to...

  • Client Support Services Specialist

    2 weeks ago

    Montreal, Quebec, Canada BNP Paribas Full time

    CLIENT SUPPORT SERVICES SPECIALIST (JOB NUMBER:OPS SOS)In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a...

  • Product and Client Specialist

    2 weeks ago

    Montreal, Quebec, Canada AY Talent Full time

    Summary The Product and Client Specialist is responsible for the day-to-day support and communication with the clients. In conjunction with the Brand Manager, they act as the point person for day-to-day concerns, and issue resolution, and handle their client's product development needs, such as s

  • Specialist, Client Account and Compliance Services

    2 weeks ago

    Montreal, Quebec, Canada Richter Full time

    Richter Montreal and Toronto OfficeOverviewRichter is a Business | Family Office that provides strategic advice on business matters and on families' financial and personal objectives across generations. With close to 100 years of experience advising at the intersection of family and business, Richter has developed an integrated approach to help business...

  • IT Onboarding

    2 weeks ago

    Montreal, Quebec, Canada WSP Full time

    WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Cibc- Client Sales Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Product Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Genetec Full time

    **The team**:The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Omnicast (Video) products. They will utilize their technical troubleshooting skills to resolve product-related issues received by phone, online portal, or online chat. They will be part of a...

  • Cibc-client Sales Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...