Service Manager

2 weeks ago

Abbotsford, British Columbia, Canada First Truck Centre Full time

Position:
Service Manager

Position Type:
Full time

Location:
Abbotsford, BC

Work Schedule:
Monday

  • Friday

Position Overview


First Truck Centre, doing business as Velocity Truck Centres, is currently accepting resumes for an experienced Service Manager for our Abbotsford dealership.


The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers.

The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.


Compensation Plan

  • Competitive base salary.
  • Employerpaid technical training as required.
  • Generous accrued vacation time.
  • Employer RRSP matching plan.
  • Generous Boot allowance.
  • Companypaid extended health coverage that includes medical, dental, and vision.
  • Basic life insurance, disability, and wellness programs.

Duties and Responsibilities:

Leadership & Team Management

  • Leads, mentors and coaches a highperforming team to ensure success in the performance of their duties.
  • Effectively communicates job expectations to the service team.
  • Conducts frequent team huddles to ensure strong communication within department.
  • Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
  • Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
  • Partners with the location and Human Resources in the recruitment and selection of talent.
  • Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
  • Maintains technician file for apprenticeship documentation and other payroll matters.
  • Manages all payroll documentation.
  • Builds genuine employee passion for all brands and champions elite customer service as follows:
  • Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
  • Maintain 5S standards and cleanliness in workspace.
  • Participate and encourage a culture of continuous improvement Business Strategy.
  • Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
  • Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
  • Proactively manages departmental budget, including:
  • Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.
  • Regularly monitor actual performance to plan and ascertain reasons for variances.
  • Reviewing daily budget and department performance reports
  • Studying trends to determine how to increase profitability of department.
  • Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

Sales and Marketing

  • Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
  • Stay up to date with all technological advances in product and tooling.
  • Contacts vendor representatives for assistance when the need arises Customer Experience
  • Constant focus on developing, maintaining, and improving customer relations.
  • Actively bids on new tenders.
  • Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews. Visits customers on a regular basis.

Required Qualifications

  • Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
  • Minimum 3 years demonstrated experience in successfully leading diverse teams.
  • Strong verbal and written communication skills.
  • Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
  • Possesses a strong understanding of business principles, and sound business judgement.
  • Must be detail oriented with ability to multitask and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
  • Proficient with Microsoft Office Suite.
  • Experience working in a customer service focused, highvolume, fastpaced environment.

Asset Qualifications

  • Journeyperson Commercial Transport or Heavy-Duty technician.
  • Experience wo

  • Service Support Specialist

    2 weeks ago

    Abbotsford, British Columbia, Canada Service Corporation International Full time

    All current associates must apply through "My Career" on your Workday HomepageConsider the possibilities of joining a Great Place to WorkThis role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to...

  • Temporary Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada British Columbia Public Service Careers Full time $86,200 - $122,100

    BAND - Manager, Plant Health Laboratory BAND - Manager, Plant Health Laboratory Regular Full Time Temporary End Date BC Public Service - Agriculture and Food Plant and Animal Health Branch, Science, Policy, and Inspection Division The Plant and Animal Health Branch supports the sustainability of plant and animal agriculture, while serving to protect...

  • Manager, Site Services

    2 weeks ago

    Abbotsford, British Columbia, Canada Fraser Health Full time

    Why Fraser Health?:Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.Our team of 45,000 staff, medical staff and volunteers is dedicated to...

  • Corporate Services Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Power to Change Full time

    Friday, May 10, 2024 Department: Operations Location: Abbotsford, BC Reports to: Executive Director of Operations + Analytics Position type: Permanent Full-Time (40 hours per week) Power to Change's mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission? About the Team: As...

  • Service Delivery Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Executive Aviation Full time

    Are you ready to take off and build an exciting leadership career in the aviation industry? If so, we want to chat with youExecutive Aviation is looking for a full-time Service Deliver Manager (SDM) at Abbotsford Reporting to the Executive Aviation Station Manager, the Service Delivery Manager will be dedicated to leadership oversight of our Flair Airlines...

  • Assistant Service Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD.Position: Assistant Service ManagerStatus: Full-TimeDealership: OpenRoad Toyota AbbotsfordDepartment: ServiceWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn...

  • Administrative Services Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Neoteric Marketing Inc. Full time

    Education: Secondary (high) school graduation certificate Experience: 1 to less than 7 monthsTasks: Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services Hire and train or arrange for training of staff Interview, hire and provide training for staff Plan, administer and...

  • Manager, Premium Service

    2 weeks ago

    Abbotsford, British Columbia, Canada Abbotsford Canucks Full time

    Position:Manager, Premium ServiceDepartment:Abbotsford CanucksReports to:Director, Food and BeverageSUMMARY:ESSENTIAL DUTIES AND RESPONSIBILITIES:(other duties may be assigned as required) Manage and deliver a bestinclass fan experience within all premium level experiences including suites, loge and our lounge. Develop and execute single night sales plan...

  • Delivery Services Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada ABC Supply Co. Full time

    Specific duties may include: Ensuring complete ontime deliveries (Fulfilling the MakeitEasy Promise) Resolving customer delivery issues and answering all delivery related questions Scheduling and routing product deliveries Assessing job site delivery requirements and assigning appropriate delivery vehicles Keeping customers informed of delivery status Making...

  • Food Services Manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Kinghaven Peardonville House Society Full time

    About Kinghaven Peardonville House Society:Kinghaven Treatment Centre was established in 1971 as MSA Halfway House. Over the past 45 years it has evolved into one of the country's premier intensive residential treatment centres having served in excess of 28,000 adult men who present with problematic use of mood-altering substances. Located in the tranquil...

  • Band 3

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- BAND - Manager of Finance & Operations- Position Classification- Band 3- Union- N/A- Work Options- Location- Abbotsford, BC V2S 1H4 CA Campbell River, BC V9W 6Y7 CA Cranbrook, BC V1C 7G5 CA Fort Nelson, BC V0C 1R0 CA Hope, BC V0X 1L0 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo, BC V9T 6L8 CA...

  • Admn o 18r

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- ADMN O 18R - Procurement/Contract Analyst- Position Classification- Administrative Officer R18- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA Campbell River, BC V9W 6Y7 CA Cranbrook, BC V1C 7G5 CA Fort Nelson, BC V0C 1R0 CA Hope, BC V0X 1L0 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA...

  • Sto-re 24r

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- STO-RE 24R - Geomatics Coordinator- Position Classification- Scientific/Tech Off R2- Res- Union- GEU- Location- Abbotsford, BC V2S 1H4 CA (Primary)- Salary Range- $69, $78,814.47 annually- Close Date- 1/15/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Agriculture and Food- Ministry Branch /...

  • Prod C R12

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- PROD C R1- Product Consultant - Abbotsford- Position Classification- Product Consultant R11(LDB)- Union- GEU- Work Options- Location- Abbotsford, BC V2S 1H4 CA (Primary)- Salary Range- $52, $59,607.79 annually- Close Date- 6/26/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor...

  • Clk St 12r

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- CLK ST 12R - Legal Assistant- Position Classification- Clerk Stenographer R12- Union- GEU- Work Options- Hybrid- Location- Abbotsford, BC V2S 1H4 CA (Primary)- Salary Range- $52, $59,607.79 annually- Close Date- 2/20/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Attorney General- Ministry...

  • Sto 18r

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- STO 18R - Geospatial Technician- Position Classification- Scientific/Technical Off R18- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA Campbell River, BC V9W 6Y7 CA Cranbrook, BC V1C 7G5 CA Fort Nelson, BC V0C 1R0 CA Hope, BC V0X 1L0 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary)...

  • Make a Difference Primary Worker/kimisinaw:

    2 weeks ago

    Abbotsford, British Columbia, Canada Correctional Service Canada Full time

    Correctional Service CanadaAbbotsford (British Columbia), Edmonton (Alberta), Maple Creek (Saskatchewan), Kitchener (Ontario), Joliette (Québec), Truro (Nova Scotia)CX-0- Primary Worker/KimisinawINDETERMINATE$70,958 to $89,068For further information on the organization, please visit Correctional Service CanadaInformation on employment equityClosing date: 19...

  • Admn o 21r

    2 weeks ago

    Abbotsford, British Columbia, Canada BC Public Service Full time

    Posting Title- ADMN O 21R - Policy Analyst- Position Classification- Administrative Officer R21- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA Campbell River, BC V9W 6Y7 CA Cranbrook, BC V1C 7G5 CA Fort Nelson, BC V0C 1R0 CA Hope, BC V0X 1L0 CA Kamloops, BC V2H 1B7 CA Kelowna, BC V1Z 2S9 CA Multiple Locations, BC CA (Primary) Nanaimo,...

  • Account Manager Ii, Ag. Services

    2 weeks ago

    Abbotsford, British Columbia, Canada TD Bank Full time

    Account Manager II, AgServices:BRJob Category - Primary Commercial BankingWork Location South Fraser WayEmployment Type RegularCity AbbotsfordTime Type Full TimeProvince/State British ColumbiaHours 37.5Workplace Model HybridPay DetailsDepartment Overview TD Commercial Banking provides financial solutions to North American businesses. Our broad range of...

  • clinical services manager

    2 weeks ago

    Abbotsford, British Columbia, Canada Noel Mondhe Physiotherapist Corp. Full time

    Education: Master's degreeExperience: 5 years or more or equivalent experienceWork settingMedical clinicHealth planning agencyHealth associationTasksDirect and control daily operations Plan and control budget and expendituresPlan and organize daily operationsHire, train, direct and motivate staffManage contractsOversee the preparation of reportsAssign,...