Benefits Consultant

1 week ago


Concord, Ontario, Canada OutsourceHR Full time

Job Title:
Group Benefits & Customer Care Representative

Position Overview

The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies.

This position is responsible for providing account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service.

The Group Benefits & Customer Care Representative will also be required to resolve customer complaints via phone or email.

Essential Job Functions

Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan.
Provide administrative support to the firm's Group Benefits Account Managers.
Maintain customer records by updating account information on CRM system (Applied Epic).
Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally.
Maintain thorough knowledge of product/services offered by various group insurance carriers.
Prepare renewal and claims experience reports by collecting and analyzing customer information.

Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.

Educate plan members/administrators on all aspects of their benefit plan, if required.

Education/Experience Requirements

Minimum Education:
Completion of Secondary School. Completion of some college or other post-secondary programs preferred.

Minimum Experience:
At least 2-5-years' experience in a group insurance support role.

Other Skills/Abilities

Excellent customer service.
Thorough knowledge of group insurance products and/or services.
Knowledgeable in the area of group renewals and claims experience (required).
Excellent listening and communication skills.
Conflict resolution and problem solving skills.
Strong verbal and written communication.
Proficient in Word, PowerPoint, Excel.
Experience with marketing reports preferred, but not required.

NOTE:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

  • Concord, Ontario, Canada Highlight Motor Freight Inc. Full time

    Highlight Motor GroupConcord, ONHighlight Motor Group is one of the largest and fastest growing transportation companies in Canada specializing in transportation, supply chain, logistics brokerage and warehousing. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth we...


  • Concord, Ontario, Canada LegaMax Legal Services Professional Corporation Full time

    Education: College/CEGEP Experience: 1 to less than 7 monthsSupervision: 34 peopleScreening questions: Are you currently legally able to work in Canada?Health benefits: Dental plan Health care plan Vision care benefits Work Term: Permanent Work Language: English Hours: 40 hours per week


  • Concord, Ontario, Canada Green Bee 3 Full time

    Education: Bachelor's degree Experience: 2 years to less than 3 yearsTasks: Promote sales to existing clients Identify and solicit potential clients Assess client's needs and resources and recommend the appropriate goods or services Deliver sales presentations Prepare and administer sales contracts Estimate or quote prices, credit or contract terms,...

  • Nail Technician

    1 week ago


    Concord, Ontario, Canada Reefreshed Full time

    Are you passionate about nail care and beauty? Do you have a talent for creating stunning nail designs and providing exceptional customer service? Join our team as a Nail Technician and showcase your skills in a creative and rewarding environment.Responsibilities:- Client Consultation: Consult with clients to determine their desired nail treatments and...


  • Concord, Ontario, Canada Blue Star Construction Corp Full time

    Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 5 years or moreTasks: Plan, develop, implement and evaluate human resources policies and programs Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements...

  • Purchasing Agent

    2 weeks ago


    Concord, Ontario, Canada TRANSFACTOR INDUSTRIES INC Full time

    Education: Bachelor's degree Experience: 1 year to less than 2 yearsTasks: Purchase general and specialized equipment, materials or business services Assess requirements of establishment Develop specifications for equipment, materials and supplies to be purchased Invite tenders Consult with suppliers Review quotations Determine contract terms and conditions...


  • Concord, Ontario, Canada Safeline Group of Companies Full time

    About the Company:Safeline Group of Companies is an organization in Ontario, specializing in comprehensive safety solutions and services. With more than 15 years of experience, we partner with businesses across sectors to promote safe work environments and protect valuable assets. Our customized services, including risk assessments, training, and compliance...

  • Estimator

    2 weeks ago


    Concord, Ontario, Canada Saddlebrook Management Consultants Inc. Full time

    Saddlebrook Management Consultants Inc. (SMC) is an industry leading professional construction manager affiliated with one of Canada's largest residential developers (Pemberton Group). SMC has thirty years of experience in the GTA, planning, designing, constructing, and delivering high-rise residential projects and is currently overseeing the completion of...


  • Concord, Ontario, Canada Ramhi Global Retail Inc. Full time

    Education: Bachelor's degree Experience: 1 year to less than 2 yearsTasks: Conduct comparative research on marketing strategies for industrial and commercial products Coordinate special publicity events and promotions Develop, implement and evaluate communication strategies and programs Gather, research and prepare communications material Prepare or oversee...


  • Concord, Ontario, Canada AD Waters Distribution Inc Full time

    Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 yearWork setting: Urban areaTasks: Assess client's needs and resources and recommend the appropriate goods or services Conduct sales transactions through Internetbased electronic commerce Consult...

  • Cosmetologist

    2 weeks ago


    Concord, Ontario, Canada Reefreshed Full time

    Position Summary:Key Responsibilities: Consult with clients to understand their beauty needs and preferences. Recommend and sell beauty products to clients based on their individual needs. Maintain a clean and organized workspace, adhering to all health and safety standards. Stay uptodate with the latest beauty trends, techniques, and products. Provide...


  • Concord, Ontario, Canada GLOBAL SURFACE INC. Full time

    Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 yearsWork setting: Estimating Quantity surveyingTasks: Prepare estimates of labour and/or material costs Prepare elemental format estimates (Classes B, C, D) Operate CADD and other computer software systems Prepare estimates for general expenses and overheads Provide...


  • Concord, Ontario, Canada Humbersys Consultancy Services Inc Full time

    Education: Expérience:Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 yearsTasks: Promote sales to existing clients Identify and solicit potential clients Assess client's needs and resources to recommend the appropriate goods or services Develop reports and proposals to illustrate benefits from use of...


  • Concord, Ontario, Canada FSB COMMERCIAL LTD Full time

    Education: No degree, certificate or diploma Experience: 5 years or moreWork setting: Insurance companyTasks: Identify and assess potential institutional, business and individual client markets Provide information concerning group and individual insurance packages, the range of risk coverage, benefits paid and other policy features Sell automobile, fire,...


  • Concord, Ontario, Canada Reefreshed Full time

    Are you passionate about the beauty and wellness industry? Do you excel in building relationships and closing deals? Join our team as a Spa Sales Representative and be a driving force behind the expansion of our innovative mobile app platform.Responsibilities:- Consultative Selling: Understand the unique needs and preferences of each spa. Tailor your sales...

  • Pet Groomer

    2 weeks ago


    Concord, Ontario, Canada Reefreshed Full time

    Responsibilities: Perform grooming services including bathing, brushing, haircuts, nail trimming, ear cleaning, and teeth brushing for various breeds of dogs and cats. Consult with pet owners to discuss their grooming preferences and needs. Assess the condition of each pet's skin and coat, identifying any issues or abnormalities that may need veterinary...


  • Concord, Ontario, Canada Earthco Soil Full time

    Job SummaryEarthco Soil is seeking a skilled Accounts Payable Clerk. You will be responsible for processing accounts payable transactions for several companies.Normal business hours are Monday to Friday 9 am to 5pm.Additional hours as per business requirements- flexibility required with significant time investment during peak periods and when workload is...

  • Project Manager

    2 weeks ago


    Concord, Ontario, Canada WATB Construction Inc. Full time

    Construction company is looking for Project Manager, 3+ years of Project Management experience.Key Responsibilities:Manage construction projects from tender award to completionManage financial aspects of contracts, including progress billings prepared and submitted in a timely mannerEnsure budgets and forecasts are completed on time, consistent and...


  • Concord, Ontario, Canada Flora DiMenna Designs Inc Full time

    Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Expérience:Education: Bachelor's degree- or equivalent experienceWork setting: Urban areaTasks: Estimate cost of projects Prepare detailed specifications Create interior spaces that reflect clients' needs and tastes Read blueprint, schemas and drawings...


  • Concord, Ontario, Canada BBA inc. Full time

    Type of position: RégulierWorking for BBA means being part of a team of talented people who have the passion to succeed and the drive to excel in order to provide first-class service to its clients.Recognized for its extensive field experience and cutting-edge expertise, BBA has been delivering a comprehensive range of consulting engineering services for...