Specialist, Email Development

2 weeks ago


Montreal, Quebec, Canada SSENSE Full time
Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.


SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:

Responsibilities

  • Oversee technical production process for campaigns sent via our customer engagement platform
  • Build templates that campaign specialists with mínimal technical expertise can easily use to create their own campaigns, integrating advanced drag & drop builds
  • Troubleshoot code as required
  • Identify and create audience segments required by campaigns or marketing automation journeys, defining the necessary data points (e.g. customer attributes) to implement them
  • Implement technical updates, enhancements and changes with our customer engagement platform and inform appropriate teams.
  • Stay abreast of industry trends in order challenge the status quo by identifying areas for enhancements, improvement, diagnosing issues and working to resolve them.
  • Partner and build relationships with crossfunctional teams (Loyalty, Data science, Design, Product team) to develop and implement projects
  • Develop tests in the platform for ongoing campaign iteration and optimization to increase customer engagement and revenue
  • Work with the QA team to validate and ensure delivery of a flawless product.
  • Establish reporting dashboards in platform, ensuring campaigns are properly tagged
  • Analyze performance results to implement improvements based on business recommendations
  • Monitor deliverability of campaigns by ISP to catch deliverability issues early and resolve them.

Qualifications:

  • 3 or more years of HTML coding experience (strong knowledge of HTML5, CSS)
  • Bachelor's degree or equivalent
  • Experience working with large ESPs or Customer Engagement Platforms (Braze experience preferred)
  • Experience building and testing personalized communications with Liquid, Handlebars, Ampscript, etc.
  • Understanding of CRM, database marketing an asset
  • Knowledge of databases and data structures, how campaigns are created by leveraging customer data from internal data system
  • Strong attention to details, emphasis on precision work, organized and process focused
  • Enjoy working in a fastpaced, challenging, and rewarding environment.
  • Good command of verbal and written English and French

Skills

  • Highly analytical and detail oriented
  • Strong organizational and timemanagement skills
  • Creative thinker with excellent problem solving abilities
  • Proven ability to consistently perform independently and as part of a team
  • Ability to thrive in a diverse, fastpaced, and performancedriven environment
Additional Information

All your information will be kept confidential according to EEO guidelines.

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