Event Ticketing Lead

2 weeks ago

Edmonton, Alberta, Canada University of Alberta Full time

SS Athletics:

  • Competition No.

S

  • Posting Date

May 30, 2023

  • Closing Date

Jun 09, 2023

  • Position Type

Full Time - Operating Funded

  • Salary Range

$53,955 to $72,847 per year

  • Grade

07

  • Hours

40
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location
Work primarily takes place at North Campus Edmonton. This role is in-person.

Working for the University of Alberta


The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.


The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.


Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Working for the Department/Faculty

The Dean of Students
supports all students — undergraduate and graduate — in the pursuit of academic and personal success.

The Dean of Students collaborates with faculties, offices, and services across all campuses to deliver effective programming and provides leadership on university policies and initiatives.

The Office of the Dean of Students coordinates many services that strive to create diverse and inclusive support in all stages of the student experience, including:
academic resources, career and professional development health & wellness services, and community resources.

Position
**Duties

  • Ticketing Operations _
  • Assist in the management of the Golden Bears & Pandas Ticketing system and primary database, ensuring the capture and integrity of product, customer, and sales information
  • Provide leadership to facilitate and support box office duties and staffing for all Golden Bears & Pandas Events (Football, Hockey, Basketball, Volleyball, Rugby, etc), while liaising directly with Ticketmaster to ensure UofA Athletics is operating at max efficiency, instating all ticket industry best practices.
  • Comanage the recruitment, hiring, training, scheduling and event supervision of all ticket personnel leading up to and during athletic events, ensure effective staffing levels for regular business hours and event nights by maintaining a skilled talent pool
  • Responsible for the ongoing training of Account Executives and Box Office Representatives on all technical software systems used including tm1Sales, Archtics, Account Manager, tm1Entry and ticket scanner operation and troubleshooting, as well as tmMessenger.
  • Inbound/Outbound Ticket Sales, Promotions, & Outreach_
  • Generate new business revenue by proactively planning and selling Golden Bears & Pandas Ticket offerings, including full season seats, half season and mini packages, group tickets and individual game tickets.
  • Responsible for managing and assisting with specific daytoday inbound/outbound operations of the ticket office unit, including various marketing/communications functions in support of the department's overall fan experience and revenue generation efforts.
  • Guide our Account Executives Team to achieving Season Seat and Partial Plan sales goals & targets.
  • Data & Financial Management_
  • Maintain uptodate customer records in accordance with Golden Bears & Pandas policy and practices
  • Ability to produce custom sales, attendance, inventory and financial reports for internal and external stakeholders based on adhoc requests to be run and distributed as required.
  • Actively participate in event settlement and provide audits and attendance reports for major event settlements as required
**Minimum Qualifications

  • Post-Secondary Degree in a related field is required. In lieu of formal education, extensive experience in a related field may be considered.
  • Proven sales success and experience managing a team
  • Minimum 2 years extensive Customer service experience, coupled with a strong work ethic.
  • Demonstrated sense of initiative and the ability to work both independently and as part of a team.
  • Possess enthusiasm and positive energy along with a passion for sports.
  • Strong organizational skills with the ability to handle multiple tasks and details efficiently and simultaneously.
  • Demonstrated conflict resolution skills and the ability to work well under pressure while maintaining a positive and profes

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