Cisco Cx Specialist

2 weeks ago

Mississauga, Ontario, Canada Ingram Micro Full time
It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at


Ingram Micro has earned Great Place to Work Certification for in Canada This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey


The position is a hybrid role based in our Mississauga office with the opportunity to work 3 days remotely per week.


Responsibilities:

  • Define sales strategies and act to generate long term and shortterm customer success and business results.
  • Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
  • Territory identification and research, to formalize a go to market territory strategy and create qualified target account list within 30 days.
  • Manage the end to end sales process through engagement of appropriate resources including sales engineers, senior executives and partners.
  • Periodic update of the Ingram sales reporting and pipeline reports including hosting of Quarterly Business Reviews (QBRs). This includes accurate monthly forecasting and booking delivery.
  • Continuous improvement in selfresearch, learning and readiness on the new Ingram product offerings.

What you bring to the Role:

  • Four-year Bachelors Degree is required.
  • Minimum 5 years of CX or Recurring offers/ Software Account Management experience required.
  • Successful track record of new business sales, with the ability to prove consistent over achievement against targets.
  • Ability to build reciprocal relationships with different parts of the business, partners and customers and identifies synergies across lines of business (LOBs) and acts on opportunities to integrate business, with credibility at all levels, including Lines of Business and CxO.
  • Solid understanding of the IT industry.
  • Strong competency in building value proposition and positioning strong proposals.
  • Strong interpersonal skills with proven ability to communicate across all levels and effectively adapts to varied situations.
  • Be creative with strong problemsolving skills and the ability to adapt and succeed in a fastpaced.
At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more

Equal Opportunity Statement

Ingram Micro's Commitment to ESG (Environment, Social & Governance)


Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business.

Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders.

Learn more about our ESG initiatives and read our ESG reports here

  • Ingram Micro ESG.

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