Ccaas Sales Specialist

2 weeks ago

Mississauga, Ontario, Canada Cisco Systems Full time
The Role

"Customer Experience" is gaining an astonishing degree of executive attention. Cisco has a seat at the table in these discussions. You will help us to continue to gain share, grow as a company and deliver breakthrough results for our customers

This position plays a crucial role of setting Cisco's sales strategy and driving deals to closure.

We are looking for a unique background in selling SaaS and enterprise software to Line of Business and IT buyers.

Experience selling technologies including Contact Center, Workforce Optimization, Analytics, AI/ML, Bots, and digital CX transformation.

What You Will Do

The Sales Specialist:

  • Demonstrates excellent organization, presentation, communication and customer interaction skills are required.
  • Develops and manages a sales strategy to meet or exceed bookings targets; provides weekly/monthly/quarterly sales forecasting, grows and tracks pipeline using Cisco forecasting tools.
  • Has a strong ability to interact with finance, field sales leaders, peers, channels, business unit, customer advocacy and marketing collaboratively working with the extended sales team to identify and close opportunities.

Who You'll Work With:


This individual contributor, quota carrying role, will be part of a team of incredibly passionate and accomplished professionals, with a culture of collaboration This is a direct customer facing role, as you work with Cisco certified partners to deliver a total solution.


Who You Are:

Minimum requirements for this role include:

  • Five or more years of successful sales experience in Contact Center (both premise and / or cloud, SaaS, CPaaS, WFO, Unified Communications, and other related technology solutions.
  • Strong organization skills. Ability to effectively in manage multiple simultaneous initiatives.
  • Strong interpersonal / rapport building skills and the ability to effectively manage complex relationships with internal stakeholders, customers, partners, and suppliers.
  • Familiarity with key Cisco competitors such as Genesys, AWS, Five 9, NICE, Avaya, etc
  • Ability to travel throughout Canada. Travel requirements are moderate.
We Are Cisco


WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference.

We know that the award-winning culture at Cisco is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:

  • Medical, dental, vision coverage
  • 401k match (4.5%) + Employee stock purchase plan
  • Wellness perks (gym, hobbies, education, store discounts, personal finance)
  • 4 weeks PTO, 5 days VTO, 16 holidays (including 1 birthday PTO, Juneteenth, 1 floating holiday)
  • Required company shut down between Christmas and New Year's


Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.

Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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