Specialist, Desktop Support

1 week ago


Mississauga, Ontario, Canada Samsung Electronics Full time
Position Summary


At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.

Their skillset and mindset drive our continued success.

We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?


If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in have a ton of fun.

then please keep reading

Our Perks:

  • Hybrid Working Environment
  • Competitive Salary and Performance based incentive plan for all levels
  • Employer paid Medical and Dental coverage from day one
  • Group RRSP plan that helps you save for the future
  • Fantastic employee discount on all Samsung products
  • Free onsite gym to get your sweat on
  • Subsidized Cafeteria; including free Starbucks coffee/latte machine
  • Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
  • Employee Referral program
- we want great talent like you

Role and Responsibilities

Information Technology:

  • Support Samsung Electronics Canada (SECA) network and systems following operation policies and services
  • Maintain server room equipment and environment
  • Responsible for user support and customer service. Being present in SECA office for users requiring technical assistance
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Become familiar with the Network, Systems, Core Applications and each team in the IT Department
  • Manage assets using asset management software
  • Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
  • Manage purchasing of IT related HW and SW needed for office and warehouses daily operation
  • Other duties as assigned by the Senior Network Manager
  • Experience with the following is an asset:
  • Windows 10/11, MacOS, and Linux (Centos/Ubuntu)
  • Knowledge of CISCO networking and PaloAlto Firewall
  • Virtualization software: VMware Deployment, Setup, Troubleshooting, Management, Vmotion, VMware Clustering, Shared Storage and Vcenter (ESXi6.7 to 7.x) and VSphere (6.7 to 7.x)
  • Active Directory (experience with migration to new forest would be a benefit)
  • WSUS update management. Package Management system (SCCM)
  • Articulate knowledge articles and SOPs (multilevel training documents for users and technicians)
  • Physical Installation and Decommissioning of Network, Server and Desktop components
  • Web Filtering Technology (SSL Decryption)
  • VOIP Phone system ( Samsung VOIP Systems / Cisco )
  • Remote Support for remote offices and employees
  • Video conference setup and support (Crestron / Polycom / Cisco)
  • Work with HR for employee status information
  • IP management & Network Access Control
  • Batch and Powershell scripting
  • MS Sharepoint
  • Active Directory Domain Federation (ADFS)
  • Monitoring system and users. User account management
  • Asset Management using internal system
  • Strong understanding of Internet Protocol, including subnetting, port management
  • PC Image creation/deployment (SCCM)
  • Understanding of network routing between intranet and external networks segregated by network firewalls and security devices
  • Support and Management of Propriety Systems, Applications and Equipment
  • Support and Management of Mobile Devices
Skills and Qualifications

Education:

  • College Diploma minimum
  • Relevant IT certifications are an asset

Knowledge:

  • Understanding of CISCO networking
  • Ability to provide technical support over the phone; good phone skills, professional demeanor
  • Basic knowledge and some experience with physical installation of servers and network equipment
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Dress code is business attire
  • Excellent oral and written communication skills.
  • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Creativity. Ability to think around problems and come up with creative solutions is helpful.
  • Ability to work with or without direct supervision.
  • Understanding of Cloud infrastructure would be an asset

Experience:

  • 3+ Years related experience preferred
Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when sel

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