Terminal Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.

Readiness and Delivery is an integral part of the organization that provides operational perspective and integrated coordination related to terminal operations, ensuring operational business continuity of the airport by managing impacts and mitigating risks associated with planned disruptions.


Position overview


Are you a positive self-starter interested in supporting change in a dynamic and changing environment? We have an exciting and dynamic opportunity for a permanent, full-time Terminal Coordinator to join our Readiness and Delivery team.


Reporting to the Manager, Terminal Operations, the
Terminal Coordinator will focus on the readiness of staff, systems, equipment and processes related to terminal projects and/or programs and/or activities.

The Terminal Coordinator will understand requirements, plan, conduct preparation activities, implement change management processes, and monitor progress to deliver on terminal operations priorities.

Communication and critical thinking are important skills to ensure disruption to the airport's stakeholders and operating environment are minimized.

Key responsibilities include:

  • Provide expertise in leading and coordinating operational activities to enable seamless and optimized flow of passengers, bags and planes through YVR
  • Identify, report and address issues the operational impacts of passenger programs and terminal activities
  • Daytoday coordination to ensure project requirements are aligned with process, current operational practices and incorporate future needs
  • Communicate regularly and coordinate with stakeholders, as well as write and develop procedures, plans and manuals to mitigate and manage issues and identify operational inefficiencies
  • Support in the establishment and monitoring of service levels, KPIs and trigger points using available data sources and tools
  • Keep up to date on the latest technological innovations in passenger processing
  • Responsible for the inventory, tracking, repairs, and ordering of terminal commonuse assets

Key qualifications include:

  • Five years recent experience working in an airport or similar environment, supplemented by at least 2 years of postsecondary education in Aviation Management, Business, Operations or Logistics; or an equivalent combination of education, skills and experience
  • Lean Six Sigma designation
  • Proven analytical abilities to interpret and present complex data from interdependent sources
  • An ability to formulate decisions often without established guidelines
  • Strategy and project management skills to identify new operational strategies and implement changes with crossfunctional departments and groups
  • Leadership skills with proven relationship building, facilitation, and negotiation experience
  • Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint
  • Strong communication and written communication skills

Who We Are
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world.

We are all leaders and trailblazers for change and innovation, so no matter the department or team you're a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.

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