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Sales and Cs Operations Specialist

3 months ago

Toronto, Ontario, Canada Valence Full time

About Us


Valence is the only learning and development digital platform for managers opening up a dialogue to enhance team health and effectiveness in real time.

Our mission is to help the world work better, together.

Our clients are typically Fortune 500s like The Coca-Cola Company, Nestle, ExxonMobil, Wells Fargo, The Vanguard Group and more.


Being at Valence means working hard and striving for high performance - while leveraging tailored professional growth through feedback-oriented leaders.

Valencers have freedom to independently solve relevant, complex and uncharted business problems no matter the role. They do this through natural curiosity, resilience and strong desire to see our company succeed. All of this is completed with genuine care and concern for their colleagues.


Joining a Series A startup is not easy, but at Valence you will contribute, learn and grow more than ever before alongside smart, bar-raising professionals.

You will do career defining work at Valence.


Learn more about our journey in Tech Crunchand as seen in Harvard Business Reviewon the future of leadership development (as "SHIFT").

Learn more about our VC, Insight Partners, here.

The Role


A cross functional role working directly with our Client Solutions (CS) and Sales teams, you will be owning and executing critical operational tasks needed to hit our sales and expansion targets with F500 enterprise clients.

You will get an opportunity to create and drive critical operational processes for our VPs, Account Executives, Account Managers.

In doing so, you will triage many competing priorities, deliver a high volume of foundational work and catalyze the success of your team mates.


In this role at Valence you'll have the opportunity to be a part of a scaling organization and impact the foundations of high performing Sales, GTM and CS teams.


Why This Role Matters
We have a chance to help hundreds of thousands of teams and managers work better together. We can be a category defining company that makes a huge impact.

We need incredible foundational operations and processes to be able to service an increasing number of potential and current clients across the board.

You will be a critical part of our ability to do this and hit our ARR targets for this year and beyond.


Location

What You'll Do
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Tools and systems management - Supporting the import, sanitization and ongoing extraction of data in SalesForce, Hubspot, SalesLoft.

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Data input and analysis:

  • Inputting client data and performing routine analysis in Excel.
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Dashboard and report management - Maintaining client dashboards and pulling reports.
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Sales motion support - Prospecting outbound leads, pilot set up and management, running client surveys and other ongoing sales processes.
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CS motion support - sanitizing decks for clients, project managing workstreams, completing in app work (ex. Closing reports)
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Knowledge management - Building, consolidating and maintaining a database of client facing materials
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Scheduling and meeting preparation - supporting AEs, AMs, VPs and Directors as needed.

  • Other work as needed to support the day to day operations of Sales, GTM and CS.

What We're Looking For

  • 4+ years of relevant experience with an operational and administrative background in professional services, Saas/startups or other fast paced organization.
  • Exceptional organization abilities to triage, prioritize and execute on competing workflows. You thrive in ambiguity and can make sense of chaos in a systematic way.
  • Experience managing data through various software; SalesForce, Hubspot and/or SalesLoft are preferred.
  • Strong verbal and written communication skills to work with internal stakeholders in a persuasive and influential way, in absence of direct authority.
  • Comfort with Microsoft Excel and Powerpoint, experience with Tableau, Airtable and other client facing software is welcomed.
  • Strong service mindset that gives you energy from catalyzing the work and success of others.
  • A clear bias for action and self governance, you have the natural ability to tackle challenges with independence.
  • Positive and persistent attitude, finding small wins in the context of a messy system and longgame approach. You aren't easily deterred.
  • You have clear motivations for wanting to work at a Series A startup focused on manager and team enablement and learning and development as your next professional challenge.

Why Valence

  • Ownership of projects and strategic priorities regardless of seniority in our learningfocused environment.
  • Frequent, tailored coaching and feedback sessions with managers deeply invested in your professional growth and development (1:1s, quarterly reviews, development feedback and more).
  • Strong ties to the executive team, a culture of transparency and engagement with strategic decisions.
  • Options from day one, which means you will be on the ownership track right away.
  • Competitive