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Desktop Support Technician
2 weeks ago
Job description:
This role is a combination of Service Desk and Deskside Support.
Trip expenses will be reimbursed by company Provide remote and in person support in French as well as English language and troubleshoot technical issues Ability to provide.
Hands and Feet support from Data Closet, Network cabling, PC Imaging point of view Able to make short term company sponsored travels within Canada to different client sites (Office locations, Manufacturing, Refinery sites).
Record all actions related to tickets (e.g. response, status, and resolution or escalation) in French in tracking tool.
Answer questions on use or features for all standard hardware and software systems.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training fresher's, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Job Type:
Fixed term contract
Salary:
$23.00-$25.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)
Speak with the employer
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