Temporary Patient Engagement Specialist

1 week ago

London, Ontario, Canada London Health Sciences Centre Full time

Posting Period:

Open:
November 25, 2023

Deadline:
December 1, 2023

Non

  • Union

Department Name:

Patient Experience


Working within the framework of People-Centred Care, the Patient Engagement Specialist has direct accountability to the Manager of Patient Experience.

This position is responsible for the recruitment/retention, training, education, on-boarding and management of patient and family partners and the Patient Experience Advisory Council.

The Specialist works collaboratively with leaders and clinical teams to facilitate and support engagement of patient and family partners in the planning, delivery and evaluation of health care services across the organization.

The position also supports and facilitates staff, leader and physician education regarding people-centred care and patient engagement. Additionally, the Specialist partners with the Accreditation team to support compliance with people-centred care priority processes.


The Patient Engagement Specialist is actively involved in all areas of the hospital coaching and mentoring staff and physician leaders regarding patient engagement and shares best practices required for effective patient and family partner engagement, for example establishment of patient and family advisory councils, patient and family partner storytelling.

The Patient Engagement Specialist is also responsible for the communication and design of The Partner Press, a monthly patient and family partner newsletter and coordinates activities related to Patient Experience week

Temporary Full-Time

Rate of Pay:
$39.92 per hour - $49.89 per hour

Length of Contract:
Up to 12 months

Hours of Work: 37.5 hours per week

Qualifications:

  • Successful completion of an undergraduate degree in Social Work, Psychology, Social Science or as acceptable by the hospital
  • Master's degree preferred
  • Regulated Health Professional preferred
  • Minimum five (5) years recent, related job experience
  • Demonstrated computer proficiency (MS Word, Excel, Outlook, Access and PowerPoint), and Internet browsers (Internet Explorer)
  • Demonstrated advanced ability to work with clinical programs and nonclinical departments in a constructive approach
  • Exceptional interpersonal skills to establish and mantain effective working relationships
  • Demonstrated advanced communication verbal and written skills and the ability to have crucial conversations with a focus on conflict resolution
  • Advanced emotional intelligence and assertiveness
  • Customer focused and responsive to the specific and unique needs of each working situation
  • Proficient strategy development and project management skills
  • Demonstrated advanced facilitation and presentation skills
  • Proficient knowledge of the hospital organization, the health care system and applicable legislation (ex. PHIPA, Excellent Care for All Act, etc.)
  • Demonstrated advanced safety awareness skills
  • Demonstrated advanced ethics and integrity
  • Demonstrated advanced problem solving and decision making skills
  • Demonstrated advanced flexibility, organizational skills, time management and adaptability to change
  • Demonstrated practice and commitment to the principles of patient and family centered care
  • Demonstrated practice and commitment to patient and staff safety at LHSC
  • Demonstrated practice and commitment to LHSC's Mission, Vision and Values
  • Demonstrated ability to attend work on a regular basis

Immunization Requirements:

  • Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
  • Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.
As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.

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