![Vermeer Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Coordinator
1 week ago
PURPOSE OF POSITION
- The purpose of this position is to provide Service assistance to all Customers and various departments within Vermeer Canada such as Parts, Service, Head Office, Vermeer Factory, and other Suppliers to provide an "Exceptional Customer Experience
- Profitability."
RESPONSIBILITIES
- Greet customers and provide front line assistance on all nontechnical Parts & Service issues
- Assists with answering incoming phone calls and responds to customer inquiries and/or redirect to appropriate department
- Ensures an organized and welcoming reception area and maintains and orders office/lunchroom supplies.
- Assist the branch manager in opening, managing, and closing service workorders and estimates. This includes flawless execution from the customers expectation around PACE
- Coordinate/schedule field work with customers when required
- Provide >80% Vermeer IK Kit Campaign compliance ensuring completion within first 6 months of release
- Provides electronic customer documentation support such as Element and ARI.
- Assist Sales with coordinating transportation of new equipment and documentation
- Help create and maintain a safe and healthful work environment.
- Responsible for monthly Branch Safety inspections and monthly HSE meetings
- Ensure the integrity of branch records for auditing purposes
- Seeks ways to create a more efficient, organized, and productive workplace
- Always conveys a professional presence, ensuring satisfactory resolutions to problems or concerns and ongoing relationship of all customers
- Performs other general office administrative duties as assigned
- Proven ability to work in a fastpaced multitask environment with a demonstrated passion for detail, organization and accountability coupled with the ability to work collaboratively.
- Good knowledge of general business processes and workings and quality systems
- Strong problemsolving skills
- Effective written and verbal communication skills
- Proven ability to establish rapport and maintain relationships
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Work Location:
In person
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