Manager Account Manager F/H

2 weeks ago

Canada People Corporation Full time
We are seeking an Account Manager (MGA+) to join our team
At People Corporation we are committed to helping businesses succeed. We are a national provider of group benefits, group retirement, wellness and human resource solutions.

As a Group Benefits Managing General Agent (MGA+), we work in partnership with advisors and insurance carriers to provide full back-office support and services in all aspects of group benefits.


The Account Manager (MGA+) will:

Report to the Director of Account Management (MGA+), the Account Manager will be the primary relationship owner for defined advisors books of business, specifically those that are eligible for the MGA+ services.

This team member will oversee the daily routine tasks involved with addressing the customer's needs and concerns while maintaining account activities.

The Account Manager will need to wear many "hats" in this role.

They often need to adjust their focus depending on the client's particular situation, and how satisfied that client is with their current account status.

By triaging the needs of the client, they may be a combination of a coordinator, customer service representation, and technical specialist.

The Account Manager is the quarterback for customer experience providing customer support, technical assistance and general relationship management. The Account Manager will be dedicated to support a defined number of advisor partners.

Triage and resolve incoming requests and where necessary, engage the right resources/processes within Parnter Solutions extended portfolio to assist in providing exceptional customer experience end-to-end.

High level of accountability to take ownership of issues and be organized to manage the resolution through to completion.

T o be successful as an Account Manager (MGA+) with GroupQuest/People Corporation, you will need :
~3+ years of experience in Group Benefits sales and/or service, carrier or advisor side.
~ Accuracy and quality control are extremely important.
~ High energy and a strong desire to achieve top results with a charismatic, positive "can do" attitude both via phone and in person.
~ Fluency in French language is considered an asset.
GBA designation is an asset (personal and professional development opportunities will be provided to gain this designation).
Extended health care and dental benefits
A retirement savings plan with company contributions
Mental Health programs and support for you and your family
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

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