Client Management Executive H/F
2 weeks ago
This position will be responsible for supporting the Account Managers to manage Oxford's subscription clients across Canada, dealing with client enquiries, retaining subscription revenues, identify up-sell potential, increasing usage and adoption of Oxford's services across the client base.
This position will be an integral part of Oxford's growth plans for the Canadian account management team and is an exciting opportunity to join a fast-growing company at the forefront of the industry.
Increase client usage of subscription services and expand the user base where possibleOnboarding of new client users, including individual account setup and training on the services
Work with the Account Managers to identify upsell potential and cancellation risks and help to create a strategy to manage renewals
Work with the accounts department to manage payment and late invoices
Answer any client questions and liaise with the relevant BD, economists or IT as required
Become proficient at navigating the OE Website and Databank
Become proficient at managing client 'notifications' in Salesforce and other delivery options such as API, the OE App and other 3rd Party compatible platforms
Become proficient on Salesforce, to log all client interactions including- sales, uplifts, cancellations, and client queries
Become proficient on client usage software for internal reporting and client support
Prepare and maintain quarterly summaries of accounts and account usage for renewals
A proven, demonstratable customer success track record.
~1-2 years in a customer service role
~ Must be highly organized and able to manage multiple projects at once
~ Candidate must have strong presentation and writing skills
~ Must have knowledge of Microsoft Word, Excel, and PowerPoint
~ Knowledge of Salesforce
~ Fluent English, other languages are a plus
~ Confident on the phone with face-to-face meetings
About Oxford Economics Oxford Economics was founded in 1981 as a commercial venture with Oxford University's business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad.
Since then, we have become one of the world's foremost independent global advisory firms, providing reports, forecasts and analytical tools on more than 200 countries, 250 industrial sectors, and 7,000 cities and regions.
Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.
Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe in Belfast, Boston, Cape Town, Chicago, Dubai, Frankfurt, Hong Kong, Houston, Johannesburg, Los Angeles, Melbourne, Mexico City, Milan, Paris, Philadelphia, Sydney, Tokyo, and Toronto.
We employ 500 full-time staff, including more than 300 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists.
Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace.We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by governmental or local laws.
#-
Chirurgien-dentiste H/F
2 weeks ago
Canada Epsilonmelia Full timeChirurgien-dentiste H/F - Statut salarié - 32% brut - Chambly 60CDI, temps partiel (temps plein ou partiel)Offre n° — publiée le 30/03/2024Les missions qui vous attendentEmploi Chirurgien-dentiste H/F Chambly60 : REF 3348Vous êtes chirurgien-dentiste et en quête d'une belle opportunité tant sur le plan professionnel que sur le plan humain ? Un...
-
Assistant Marketing Digital International H/F
2 weeks ago
Canada Devmachine Full timeAssistant Marketing Digital (H/F) - Alternance... Assistant Marketing Digital (H/F) - Alternance Très présente dans l'écosystème de la cybersécurité en France et à l'international, ORNISEC compte déjà +200 clients en France, DOM/TOM, Canada, Allemagne, Chine, Maroc. Elle propose une offre complète en matière de sécurité des systèmes...
-
Sushiman (H/F) / Cuisinier(ère)
2 weeks ago
Canada Sushi Taxi Full timeÀ la bouffe est une entreprise opérant dans le monde de la restauration à travers le Québec. L’entreprise compte désormais 72 établissements (Subway, Sushi Taxi & Thaï Express). Sushi Taxi est à la recherche de sushiman (H/F) / cuisiniers(ères) pour sa succursale de ST-Romuald. Nous offrons d'excellentes conditions et un salaire selon...
-
Chef de Brigade H/F
2 weeks ago
Canada Accor Hotels Full timeDescription de l'entrepriseMercure Paris CDG Airport & Convention, hôtel quatre étoiles situé au Cœur de l'Aéroport de Roissy, avec une vue imprenable sur les pistes, ses 345 chambres, son restaurant, son bar, ses 18 salles de réunion, sa piscine ainsi que son board meeting qui surplombent les pistes de l'aéroport, recherche un(e) Chef de brigade...
-
Canada 4CAD Group Full time $4Astrée Software : Devenez membre d'une communauté technique Acteur indépendant français de l'industrie du futur et éditeur de logiciel MES, Astrée Software se démarque par son agilité et sa forte capacité à innover. Reconnue pour son dynamisme, son innovation et la qualité de ses prestations, Astrée Software a son centre de développement basé...
-
Réceptionniste de Nuit H/F
2 weeks ago
Canada Accor Hotels Full timeDescription de l'entreprise Le Ibis Paris Montmartre Sacré-Coeur est un hôtel de 326 Chambres, Situé dans l'un des quartiers les plus vivants et animés de Paris, à quelques minutes de la basilique du Sacré-Coeur qui domine le village de Montmartre, et à 200 m du Moulin-Rouge, l'hôtel bénéficie d'un emplacement exceptionnel dans Paris Nous...
-
FR - Directeur D'exploitation (H/F/X)
2 weeks ago
Canada Accor Hotels Full timeDescription de l'entrepriseOuverts depuis le 1er juillet 2016, l'ibis Styles et l'Ibis Budget forment un combo d'hôtels complémentaires sur le marché hôtelier mulhousien. Forts de leurs positions, sur le parvis de la gare Centrale TGV de Mulhouse,et est facile d'accès depuis l'autoroute A35 et A36, ces deux hôtels sont situés à 10 minutes à pied du...
-
Canada 4CAD Group Full time $4Astrée Software : Devenez membre d'une communauté technique Acteur indépendant français de l'industrie du futur et éditeur de logiciel MES, Astrée Software se démarque par son agilité et sa forte capacité à innover. Elle positionne depuis toujours ses valeurs fondatrices d'innovation et de simplicité au cœur de son développement et de sa...
-
Executive Assistant
2 weeks ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Gérant de Projet Génie Civil
2 months ago
Canada, CA IDS Recrutement | Recrutement & chasse de talents | Québec, Canada & International francophone Full timeSpécialistes en recrutement, chasseurs de talents engagés, nous sommes experts des secteurs d’activité pour lesquels nous recrutons au Québec et à l'international.Notre partenaire est un entrepreneur général en génie civil de choix, reconnu dans l’industrie des travaux d’infrastructures et de génie civil lourd sur l'ensemble de la...
-
senior ui/ux designer h/f
2 weeks ago
Canada Bskinternationale Full timeBSK Internationale est une start-up qui œuvre comme partenaire technique auprès des startups et PME nationales et internationales ainsi que auprès des entrepreneurs à travers le monde (Canada, Europe, etc...). Nous offrons des services de développement logiciels externalisés au travers de nos centres de développement situés en Afrique. Un de nos...
-
Executive Assistant
1 month ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
1 month ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
4 weeks ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
4 weeks ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
1 month ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
4 weeks ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Executive Assistant
4 weeks ago
Canada Moxy Management Full timeFully Remote Executive AssistantStarting Salary: US$15 per hourSchedule: Monday to Friday, 9:00 AM - 5:00 PM PSTMoxy Management is a social media agency primarily focused on paid content creation. Headquartered in Los Angeles, Moxy boasts an impressive roster of social media influencers and is dedicated to ultimate customer satisfaction, both for our clients...
-
Program Development Manager
1 month ago
Canada client Full time €100,000 - €115,000Are you looking for a Full-Time Permanent position? We are recruiting for a Development Program Manager for our client in Markham - Could this be your next job role?Job Title: Development Program ManagerJob Location: Markham ONPayrate: $100k-115k per annum (Dependent on Experience)Benefits: Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP;...
-
Program Development Manager
1 month ago
Canada client Full timeAre you looking for a Full-Time Permanent position? We are recruiting for a Development Program Manager for our client in Markham - Could this be your next job role?Job Title: Development Program ManagerJob Location: Markham ONPayrate: $100k-115k per annum (Dependent on Experience)Benefits: Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP;...
