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Store Guide

3 months ago

Edmonton, Alberta, Canada Breathe Outdoors Full time

Summary


The Store Guide educates and assists customers with the selection of merchandise in the clothing department by providing friendly, knowledgeable service.

The Store Guide may be required to work in multiple areas of the store, but will be an expert in the clothing department.

He or she epitomizes what Breathe Outdoors stands for by providing the best service possible. The Store Guide at Breathe Outdoors must have a passion and enthusiasm for helping people enjoy the outdoors.

Competencies

  • Product Knowledge
  • Teamwork
  • Organization
  • Communication
  • Interpersonal skills
  • Customer service
  • Salesmanship
  • Computer skills
  • Adaptability / Flexibility
  • Self motivating

Job Duties

_Customer Care_

  • Greets customers and identifies their needs
  • Demonstrates, fits, or measures merchandise for customers
  • Advises customers on how to care for and use products
  • Stocks shelves and creates displays when necessary
  • Remains current on sales promotions, policies regarding payment, and exchange procedures
  • Answers phones, assists customers over the phone and directs calls appropriately
  • Transfer in product for customers or makes special product requests

_Sales_

  • Strives to achieve established Key Performance Indicators

_Theft Prevention_

  • Monitors customers in an effort to prevent theft
  • Keeps abreast of store security practices

_Teamwork_

  • Collaborates as an integral member of the team to contribute toward the success of the organization

Requirements:

  • High School diploma preferred
  • Continual learning is required
  • Must be outgoing and personable and able to deal with diverse customers
  • Possess the ability to multitask and prioritize
  • Functions well under stress
  • Is attuned to outdoor industry trends and current customer tastes and a passion for the outdoors
  • Must be well groomed and adhere to dress code policies
  • Is attentive to details
  • Must have 3 years clothing sales experience
  • Must have a passion for the outdoors

Work Conditions

  • Indoor retail setting
  • May be required to work at offsite promotional events
  • Physically capable of standing for long periods of time, lifting, bending, and stretching
  • May be required to work overtime during busy periods
  • Shifts may include evenings and/or weekends

Job Types:
Part-time, Permanent

Benefits:

  • Onsite parking
  • Store discount

Day range:

  • Holidays
  • Monday to Friday
  • Weekends as needed

Shift:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift

Experience:

  • Retail sales: 1 year (required)
  • Outdoor: 1 year (required)

Work Location:
In person