Retail Sales Representative

2 weeks ago

Thunder Bay, Ontario, Canada Purolator Full time

It's not a package

It's a promise:


As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years.

How does the magic happen?
The journey starts with you.

The places we go, the elements we brave, the promises we deliver -
it's all possible because of our people.

So, whether you're looking to build new skills, make an impact in your community, or inspire your team,
we go there for you too.

North Bay Terminal

Monday to Friday

330 to hours/week

Rate of pay 19.73

Customer Service Orientation

  • Serving our customers in the most efficient and courteous manner on the telephone and in person
  • Upselling and cross selling Corporate Products and Services
  • Handling customer complaints and inquiries
    Problem Solving
  • Working to resolve problem shipments
  • Working to resolve equipment and technology challenges
  • Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
    Relationship Building
  • Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
  • Building a positive relationship with customers
  • Building a positive relationship with key contacts
  • Vendors, building tenants, etc.
    Technology
  • Assisting customers with shipping details and account challenges
  • Loading, scanning, logging and calling resolution freight
  • Cash reconciliation including deposits, key control
    Communication
  • Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
  • Listening to customers and key partners
  • Communicating to customers and key partners in a positive manner
    Personal Responsibility and Accountability
  • Compliance to all Corporate Polices and Procedures (including uniforms)
  • Adhering to all Safety Standards
  • Being on time/attendance
  • Living the Purolator Values
  • Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
    Key Areas of Focus
  • Customer service orientation
  • Ability to problem solve
  • Excellent in relationship building
  • Experience and adaptation to using technology
  • Excellent communication skills
  • Takes personal responsibility and accountability for actions and situations
  • 312 Months Customer Service Experience preferred
  • 312 Months Retail Experience preferred
  • 312 Months using technology/ POS system Experience preferred
  • Ability to lift 70lbs./stand for 3 hour intervals
  • Professional communication skills: oral communication (telephone and in person);
  • Written communication; and listening skills
  • Proven track record of personal responsibility and accountability
- including attendance, uniform compliance and attention to detail

  • Experience working in a team environment and independently an asset
  • Experience working in an environment with safety standards an asset

POSTING DETAILS

Location:040 - North Bay

Working Conditions:
Retail Center Environment

Posting Number: 62677

  • Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._


At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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