Intake and Administrative Assistant

2 weeks ago

Hamilton, Ontario, Canada YWCA Hamilton Full time

Who We Are


Founded in 1889,
YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework.

We are dedicated to strengthening women's and girl's voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.


YWork for us?


At
YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability.

We invest in our employees so that we can bring our values into the communities in which we live.

We offer our employees:

  • Onthejob training and professional development opportunities
  • Childcare discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package
If you're passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team

Position Description

  • Provides administrative / logístical support for intake, assessment and exit supports for service users within Housing and GBV Programs;
  • Oversight and administration of targets, data collection/entry and service outcomes in alignment with funder expectations;
  • Responds to the requests of potential program participants and ensures that they are streamed into the right programs for services based on their individual needs;
  • Works collaboratively with the Administrative Coordinator, Housing and GBV Services to develop appropriate processes and systems to streamline intake and discharge from programs;
  • Ensures that there is an updated list of program specific referral options and service providers in Hamilton for easy referral for those outside of the scope of service;
  • Maintains open communication with the Administrative Coordinator, Management team and staff to ensure that program participants are provided with quality comprehensive and holistic services;
  • Shares information in a timely manner;
  • Maintains appropriate and accurate record keeping in accordance with YWCA's policies and procedures and confidentiality/privacy policies;
  • Nurtures and forms meaningful internal and external working relationships and partnerships;
  • Maintains high level of confidentiality/privacy when working with client information;
  • Participates in mandatory organizational and departmental training and meetings;
  • Understands emerging trends, leading practices, industry professional standards;
  • Provides recommendations to strengthen existing policies and/or processes;
  • Develops and nurtures meaningful internal and external working relationships and partnerships;
  • Supports YWCA's mission, vision and values;
  • Performs other duties as required.

WORKING CONDITIONS:

  • Works 37.5 hours per week.

Qualifications

  • Completion of college diploma in Business Administration, Social Services or a related field or equivalent work experience;
  • Minimum of 12 years' experience in administration and client services preferably with women, nonbinary, gender diverse people and persons with disabilities;
  • Excellent customer service skills required;
  • Excellent verbal and written communication skills;
  • Must be able to work from a feminist, antiracist/ antioppressive perspective;
  • Bilingual English/French or other languages an asset;
  • Strong skills using MS Office programs including Excel and Word; as well as program specific data collection and documentation software;
  • Ability to maintain a positive and professional approach at all times;
  • Must provide a current Vulnerable Sector Police check or willing to obtain at own cost;
  • Must have current Standard First Aid and CPR certificate or willing to obtain at own cost.
  • As part of _
    _YWCA Hamilton__'s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply._
  • Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests._

_ Thank you for your interest in YWCA Hamilton.__ Only those selected for further consideration will be contacted._

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